HO CHI MINH CITY, Vietnam -- The giant videogame industry, which relies
on armies of highly trained artists and computer programmers in Japan and
the U.S., has discovered a new source of talent -- Vietnam.
Working in a hushed modern office that seems a world apart from the rest
of this bustling city, 22 artists and 13 programmers work at a company
called Glass Egg Digital Media, creating exquisitely detailed animated
characters for some of the world's biggest game publishers.
With its low-cost structure, Glass Egg is assisting game publishers as
they attempt to focus on the selection and marketing of games while
outsourcing production to low-price subcontractors. For Vietnam, Glass
Egg's ability to attract top-notch talent and participate in a competitive
global industry suggests the country might be able to develop a high-tech
industry along the lines of India's, eventually turning Ho Chi Minh into a
Bangalore for the multibillion-dollar game-software business.
The Vietnamese company's budding success reflects how far outsourcing is
spreading in the software industry. "We were surprised to find a supplier
in Vietnam," said Thomas Schober, an executive for Infogrames Entertainment, Europe's
largest game publisher. He has hired Glass Egg to provide software
components for four games, including the popular "24 Hour Le Mans," which
is played on Sony Corp.'s PlayStation 2.
Glass Egg also underscores how widely software-writing talent is
spreading around the globe. "The programmers here are very good," said Phil
Tran, Glass Egg's 38-year-old Vietnamese-American founder. "In Vietnam, the
best and brightest students don't go into business; they're interested in
computers because that offers a clearer career path." The computer
departments in Vietnamese schools are good, helped by the country's high
literacy rate, lots of donated equipment, and foreign-trained faculty
members.
Digital Egg is a prime beneficiary. Mr. Tran hires top graduates from
the best university-level information-technology programs. But he pays them
just $50 a month during a six-month training program. Those hired full-time
-- typically just two from each 10-person training class -- are paid annual
salaries of less than $4,000. Comparable jobs in the U.S. would pay $70,000
to $100,000.
The game industry, which has consolidated rapidly in recent years, is
looking to computer nerds in less-developed countries because making games
is enormously expensive. Translating a conceptual image of an automobile
into digital form for, say, a racing game can take more than a week, the
reason the development of a single game can cost several million dollars.
Every surface of the car -- or dragon or spaceship -- must be constructed
on a computer screen by creating a complicated skeleton of lines before
texture and colors are added. A programmer must then orchestrate each of
the movements that the car -- or character -- will make during the
game.
Glass Egg supplies such crucial components to the industry's biggest
names, including Infogrames of France and Electronic Arts Inc. of Redwood
City, Calif.
"Everyone assumes that we externalize production to keep costs down --
and that's true -- but quality issues are still paramount," said
Infogrames' Mr. Schober, who points out that the company also has
subcontractors in several other countries in Southeast Asia. Glass Egg and
most of the others, he says, are making the grade. "If you want extremely
cutting-edge graphics, you still have to go to Japan, the U.S. or Europe,
but companies like Glass Egg are catching up."
Mr. Tran, who was born in Saigon, immigrated to the U.S. in 1975, when
he was 13 years old. After graduating from the University of California at
Berkeley, he moved back to Vietnam in 1995 to work for a law firm before he
established a multimedia-production studio for a California company that
was one of the law firm's clients. When the California firm closed down
three years later, he hired the production team and raised $400,000 to
start Glass Egg in 1999.
"Our challenge is convincing people in a creative industry that we're
just as good as suppliers in Japan or the States," said Steve Reid, who has
an M.B.A. degree from Harvard and helped Mr. Tran raise the company's
initial capital, later becoming Glass Egg's chief financial officer. "We
have to find companies that are willing to invest in building a
relationship."
Mr. Tran strives to create a Silicon Alley-type atmosphere for his young
employees, but a Vietnamese flavor is also apparent. Some employees are
barefoot when they gather in the lobby to smoke, and the lights are dimmed
after lunch, when almost everyone takes a nap, typically on the floor
beneath their desks.