Have you ever left a job interview feeling frustrated because you didn't
sell yourself well? That's how Traci Moshman once felt. "It just isn't my
personality to sell myself. That's not how I was raised," she says.
While networking with contacts was a good learning experience, Ms.
Moshman wasn't able to turn her meetings into job opportunities. So she
resolved to overcome her shyness and capitalize on these contacts by trying
to sell herself more effectively. Her determination paid off when she
landed a challenging market-research position at A.C. Nielsen Co. in
Syosset, N.Y.
To improve your sales ability, you can buy books or take a course at a
local college. Or, you can learn from the pros by watching one or all of
the television shopping channels. That's because good TV hosts use the same
techniques as savvy job hunters. They:
- Are friendly, enthusiastic and likable
without being overbearing;
- Know their audience;
- Do their research and know their product: its measurements,
outcomes, sizes and how it affects those who use it;
- Can describe the product as it relates to the audience's
needs;
- Use endorsements and recommendations;
- Know the merits and advantages of their product vs. other
products;
- Discuss disadvantages by turning them into realistic
advantages;
- Know when to listen;
- Use anecdotes to highlight key points, and
- Believe in themselves, and use body posture, smiles and voice
intonation effectively.
"Good sales rapport is essential," says Scott Ambrose, a sales manager
with Cleveland Steel Container Corp. in Quakertown, Pa. "You have to know
your product, and the customer has to know what he or she is buying."
This adage is true no matter what you're selling, but few job hunters
follow this advice. More often, they fail to communicate why they should be
hired, are anxious rather than friendly, lack self-confidence and don't
understand either their own skills or the company's needs. Remember,
interviewing is selling. The sooner you equate the two, the more successful
you'll be.
"Sometimes you have to take the bull by the horns," says Louis Lessig,
an attorney in Camden, N.J., who tried to become more assertive during her
most recent job search. "That's what I did at a state Bar Association
meeting, and it led to an interview," she says.
Be Professional
Successful selling isn't hucksterism. It's the use of refined techniques
that combine a positive attitude, knowledge and psychology in a way that
appeals to your target audience. That's the approach used effectively by
hosts selling everything from tennis bracelets to baseball cards on cable
TV.
If an announcer were touting your attributes to thousands of prospective
buyers, how would you want to be described? If the announcer said you're an
excellent manager with years of experience, that's only a start, because
most other candidates could be described the same way.
Instead, think of yourself as a diamond ring. In that case, what pitch
would be most effective? If you tried to sell the ring by saying it fits on
a finger and looks attractive, prospective buyers would yawn. There's
nothing in that pitch that makes the ring stand out.
An experienced sales host might say:
- A real diamond is the ultimate status
symbol;
- You owe it to yourself to own this ring since you've worked hard
to deserve it;
- Look at the beauty, sparkle and shine.
The host could also mention how impressed others would be with your
smart purchase at a reasonable price. The message to the buyer is that the
product is prestigious, of superior quality and enhances the owner.
Now, adapt this pitch to job interviews with you as the product and
salesperson. Point No. 1 could be the prestigious school you attended or
your respected former employer, No. 2 your credentials and hard work and
No. 3 the quality of your work.
It's the same for any product. Skeptical? Suppose you're trying to sell
a simulated diamond instead. Here's how a television host would pitch
it:
- You can't tell the difference from the real
thing;
- You can get three times the size for the price;
- If you travel or enjoy outdoor activities, you don't have to
worry about it getting lost or stolen.
Maybe you, too, are a simulated diamond. Perhaps you're a career changer
or someone who isn't fully qualified for the job. Suppose you're applying
for a position that requires an M.B.A., and you don't have one.
When developing a compelling argument to purchase either a real or fake
diamond, the salesperson promotes the most important attributes of each
piece. That's what you need to do when selling yourself in interviews.
Whether you see yourself as real or simulated, be proud and state your best
case for the job.
Follow the Lead
When reviewing your background, follow the announcer's lead:
- Identify your assets in the context of
what the employer seeks.
- Don't apologize for a gap in your background or for weaknesses,
but be careful not to call undue attention to them. (Do announcers ever
apologize or use the word "fake"?)
- Research the audience and company.
Know what makes you special, and develop stories that speak to your
unique talents for the job.
Here's an example: A 48-year-old Philadelphia accountant with a broad
background in real estate, manufacturing and hospital administration spent
eight months looking for a new position after being laid off. His
background:
- Excellent experience in diverse
industries;
- Strong problem-solving skills. He can approach issues creatively
by applying what he's learned in different industries;
- He never tires of learning, and keeps current with trends and
news.
For a job in banking, the candidate positioned himself as having
experience in other industries that helps him understand the risks of those
fields. He explained that he'd learned innovative management techniques
that he could bring to banking, and that he's able to speak the same
language as clients from those industries.
Interviewers started seeing him as a candidate with strong credentials
and contacts who's open to new ideas, has specialized knowledge and a
willingness to learn.
Sell Yourself
To market your skills successfully, prepare to complete the following
seven steps:
- Learn about your audience. List three
skills that the prospective employer seeks in candidates. Do you have at
least two? If not, you've lost your ability to relate.
- Cite an anecdote or story that addresses each of those
skills.
- Think of your weaknesses. Start by finding an aspect of the
prospective job you don't have. Can this weakness become a strength? If
you're changing careers, does your previous field give you a new
perspective for your next job? Have you become wiser or learned techniques
that will help your prospective company?
- What aspect of your background is most critical to discuss with
employers? What differentiates you from other candidates?
- Do you have a compelling reason for wanting this particular
job?
- What interesting fact have you learned about your prospective
employer?
- As with any successful sales pitch, testimonials help, so
prepare your references well. Do they know the specifics of the job you're
pursuing? Remember, their answers may change depending on the job title or
field you're after, so keep them up to speed.
Practice your answers in front of a mirror. Do you smile appropriately?
Are you enthusiastic? Believable? Genuine? Are you calm, or do you appear
stressed? When interviewing, remember to listen carefully and show interest
in what others say.
By understanding yourself, your skills and unique qualities, you'll
develop an effective sales pitch. After all, you want to be the type of
person that people trust to sell them a diamond.
--Ms. Brust, Ph.D., is director of career development and placement
at Muhlenburg College in Allentown, Pa., and president of Career Tactics, a
career-counseling firm in Narberth, Pa.