The ad looks so promising: Vice President, Manufacturing Operations...
That's your job title now. Help make us an industry leader in an exciting,
rapid-growth business.... Sounds good. Take-charge manager with excellent
people and organizational skills.... Your performance evaluations showed
straight 5's across the board the last eight years. Must have at least five
years' experience... Got that... in the manufacture of venetian blinds and
window treatments...
Oops. You've been running a plant that assembles outdoor furniture made
from PVC pipe. Although the prospective employer is about the same size as
your current company, and you'd be overseeing about the same number and
type of employees, the job calls for experience in its particular niche.
You don't have it, pure and simple. So you strike a big 'X' through the ad
and move on.
Not so fast. You may be able to salvage this opportunity if you
understand why potential employers demand experience in their field or
industry. The same background is important because it lessens the company's
risk. If you've succeeded at a firm in the same field, the thinking goes,
you'll likely repeat your achievements at the new employer. Also, if you
have industry experience, you can add value sooner because you don't have
to spend time learning the new business.
But this approach reflects the kind of imprecise thought that prompted
an employer looking for a new general manager for his tofu-manufacturing
business to require "a proven entrepreneur with a solid background in
tofu." (The Wilmington, Del., venture-capital consultant retained to fill
this position soon realized there aren't many skilled general managers,
entrepreneurial or not, who possess a "solid background in tofu.")
Define Your Expertise
When seeking a new role, realize the difference between expertise and
experience. Expertise (technical skills or credentials) is knowledge of a
certain subject matter. It's reflected in the things you'd brag about by
saying, "I know," as in "I know the molecular structure of long-chain
polymers," "I know ISO 9000" or "I know how to make tofu." Expertise has
certain characteristics:
1. You can get it whenever you want it. If you want to acquire knowledge
in a certain area, you can always gain it through formal education,
on-the-job training or self-instruction. Want to be a scuba diver? Just
sign up for the class.
2. Young people can have as much expertise as older people. In fact,
they may have more if they just finished the most up-to-date class or
training.
3. Expertise isn't transferable; it defines and is defined by the
setting in which it's used. Generally-accepted accounting procedures (GAAP)
are useless on a camping trip, knowledge of the principles of
cardiothoracic surgery won't help fix your car and quantum mechanics won't
substitute for the Federal Rules of Civil Procedure when trying a federal
case.
Often, when potential employers say they're looking for experience,
they're actually seeking expertise. That is, they prefer to hire someone
with knowledge of the position's key subject matter. They're impressed by
credentials (degrees, certifications, etc.) which prove you're familiar
with the job's technical dimensions.
In some fields -- such as patent law, psychiatry, public accounting or
race-car engine-building -- you must have significant subject-matter
expertise to even be considered for employment. But in hundreds of other
areas, the necessary knowledge can be picked up on the fly. In these cases,
you don't have to be a great expert to land the job. Show you're a "quick
study," and the employer may simply expect you to acquire the necessary
technical skill soon after you're hired.
Are You Experienced?
Unlike expertise, experience isn't anchored to a specific context.
Rather, it confers generalized competencies that transfer from setting to
setting. These "transferable abilities" are capabilities that can be called
upon in any and all situations. Thus, experience also includes the judgment
and maturity accumulated by working in a variety of roles and settings.
Experience is proven by past behavior, not present knowledge. You don't
say, "I know it," you say, "I've done it" or "I'm able to...." as in "I've
motivated high-performing work teams" or "I'm able to manage large
projects."
Suppose you say, "I have the ability to run a four-minute mile." All
that phrase really means is, "I've run a four-minute mile at least once."
Somewhere in your past is a four-minute mile, and if you were able to do it
once, presumably you can do it again. This line of reasoning suggests a
basic equation:
Experience = Abilities = Past behaviors in other settings
Most management competencies reflect transferable abilities, not
technical expertise. Think of a few classic examples:
- Trouble-shooting ability
- Keeping my head when those about me lose theirs
- Translating goals into practical priorities
- Inspiring trust and confidence in superiors, peers and
staff
- Organizing people, information and/or activities
- Setting and applying performance standards
Indeed, general managers are typically valued for their ability to
oversee and manage a variety of tasks and functions that they don't know
how to perform themselves. The COO doesn't need to know how to install a
networked computer system to manage the information-services
department.
When marketing your transferable abilities, you're demonstrating that
you can apply experience gained in one setting to a different environment.
When a U.S. president recruits a new cabinet member, he doesn't focus on
technical skills ("Have you ever been a Secretary of State before?").
Instead, he looks for judgment, maturity and street smarts that should have
been amply demonstrated in other roles.
Career Changers
The distinction between expertise and experience is critical to
career-shifters. If you hope to significantly change your work role or
setting, you have two options:
1) acquire a new set of technical skills ("re-credential yourself"),
or
2) market your experience as transferable into a new setting.
In general, once you've reached mid-career, it's easier to apply the
second strategy. But both present considerable risk, which is one reason
why a major career shift should never be undertaken lightly.
Let's return to the ad from the venetian blind company. Keeping in mind
the distinction between experience and expertise, it's illogical for
employers to demand that candidates have direct experience that's identical
-- not merely equivalent -- to the position being filled. Even if they
insist that applicants have relevant expertise, they may not identify the
best talent, particularly if technical competency can be acquired on the
job. Paradoxically, overly demanding hiring criteria may actually diminish
the pool of genuinely well-qualified candidates.
Another problem emerges where the screening requirement is keyed to
length of experience. Does "six to eight years of experience" refer to a
floor ("You must have at least..."), a ceiling ("...no more than..."), or a
pricing standard ("We've got $52,000 to spend -- how much experience can we
buy for that?")? To avoid being screened out for being under- or
overqualified, try to ascertain the type and level of experience the
employer seeks.
Next, focus on emphasizing aspects of your employment background that
are most similar to the potential position. Ask yourself this question:
"If the employer succeeded in hiring the kind of experience he claims to
want, what specific behaviors and capabilities would the candidate
demonstrate?"
The employer's experience requirement is really just a shorthand
description of a set of desired abilities, attributes and personal
qualities. To make a case that your experience is functionally equivalent
to the employer's needs, you must review the rest of the job description.
From it, try to extrapolate which specific functional skills the position
requires, then identify accomplishments in your work history that
demonstrate your ability to add value in those areas.
It's easier to defend the power and equivalence of your transferable
abilities when talking directly with a hiring manager, rather than writing
a response to an ad. Most ad replies are read first by risk-averse
screeners -- not hiring managers -- whose job is to weed out as many
applicants as possible. For them, mechanically matching words in the ad to
those in the response is safest; they may not have enough authority or
expertise to judge what constitutes an acceptable substitute. Still, you
can usually frame a powerful and convincing response to an ad.
To highlight your transferable abilities succinctly, conduct a thorough
self-assessment. Although your experience probably isn't neatly organized
into categories and file names, the information you need is there. Your
experience -- all the events, outcomes and accomplishments that mark your
work efforts -- is in your memory.
To focus your thinking, try the "Past Accomplishments" exercise favored
by many career consultants. When people experience something satisfying,
they consciously and unconsciously seek out other situations that recreate
that pleasure. Since achievements tend to feed preferences, experience and
motivation become mutually self-reinforcing. Take time to review 10 to 15
key accomplishments. In them, you'll find a veritable inventory of
transferable abilities.
For each major achievement, analyze the situation, your activities and
the outcomes, asking yourself what strengths and abilities they convey.
From this exercise, you can develop a list of action verbs and personal
qualities that are strongly supported by your work history.
Finally, identify and tout those transferable abilities that most
closely match the employer's implied needs. Whether replying to an ad or
making your points in a face-to-face meeting, you must show that the
employer's actual requirements are functionally equivalent to your
strengths. Your mission is to demonstrate that what's needed isn't their
experience, but your experience. In William Shakespeare's words, "What's in
a name? That which we call a rose by any other name would smell as
sweet."