Youve done your homework, located and researched the company of your dreams,
updated your resume and aced the first interview for a perfect position. You want this
job, feel uniquely qualified for it and would even receive a big raise if you land it.
Now comes that all-important second interview with the decision maker. From shining
your shoes to getting a haircut, youve orchestrated every detail to make the best
possible impression.
But have you? By keeping your eye on that prized position, you may have overlooked the
importance of pleasing the gatekeeper -- the person standing between you and professional
glory.
Heres where your communication and strategizing skills can truly pay off. Suppose
you could quickly size up your interviewer and peer inside his head to learn what he
considers important and how he makes decisions. Youd then be able to tailor your
presentation to the way he prefers to hear and learn. In effect, youd be
"speaking his language" while describing your strengths.
In fact, having this skill would be invaluable in every encounter -- from job
interviews to contract negotiations to co-worker interactions -- because your ideas and
messages would be understood and well-received.
But how can you determine how someone prefers to receive information? The most basic
way is by knowing their "personality type." Based on a host of observable clues
about personality type, you can "speed-read" a persons style, key values
and motivations. Once you understand these signs, you can adjust your style and deliver
your message in a way thats comfortable to your listener, focusing on the things
that are important to him. In effect, being able to speed-read others allows you to
achieve the ultimate communications goal: to "speed-reach" them.
Naturally, having the ability to speed-read hiring managers provides candidates with a
critical edge in interviews, says Sarah McNaughton, president of CM of New England
Outplacement International, a career management firm in East Hartford, Conn.
"In the interview process, you never get a second chance to make a first
impression," she says. "Being able to understand the interviewers
personality -- what he or shes like and is looking for -- gives the candidate a
wonderful advantage."
The personality-type theory, which identifies 16 different personality types, was
originated by Swiss psychologist Carl Jung and the mother-daughter team of Katharine
Briggs and Isabel Briggs Myers. Using personality type measurements to size up others has
become more prevalent in the past 15 years. For instance, lawyers have adopted this
approach to predict and influence jurors behavior in numerous high-profile civil and
criminal cases. By observing a variety of clues, such as appearance, demeanor, energy
level, language, occupation, interests and body language, you can identify which of the 16
types youre dealing with during a job interview.
Building Communication Bridges
Weve all experienced the ease and joy of being "in sync" with someone.
Often the reason we feel comfortable and communicate so well with the other person is that
were most like them. In terms of personality type, this means that we share many of
the same "preferences" on each of the four dimensions that make up a
persons type. These shared qualities help us form communication "bridges"
that can be crossed easily. On the flip side, when someone is different from us, we have
to be aware enough to stretch or adjust our innate style to make the impression we want.
The Four Dimensions
To understand how you resemble or differ from others, it helps to know the four
dimensions of personality type. Everyone is born with -- and remains -- one of the 16
unique types for life. Each of us has an innate "preference" (much like being
right- or left-handed) for how we operate in the world, even though our behavior may vary
depending on the given situation. For example, people often act differently at the annual
office holiday party than they do at a client presentation.
Extrovert vs. Introvert
The first dimension of personality type is how people are energized and where they
direct their energy (externally or internally). Extroverts are generally high-energy
people who are energized by others and focus that energy in the outside world of people
and things. Since extroverts find it easy to communicate verbally, they have a natural
advantage in the interviewing process. However, because they "think out loud,"
they may inadvertently share more information than they, or the interviewer, would like.
Inward-looking introverts have a rich inner world of thoughts and ideas and often
prefer to be by themselves. However, because they prefer to think before they speak, they
are at a decided disadvantage in spontaneous discussions because they must respond
quickly, an unnatural behavior to them. This is especially true in initial interviews,
which tend to be brief.
Sensing or Intuitive
The second dimension of personality type refers to how people gather information
(either through their five senses or by making connections and using their "sixth
sense"). Sensors are realistic and detail-oriented people who are attuned to the here
and now. They have a penchant for facts, but may risk overloading interviewers with too
many details, rather than emphasizing the results they have achieved.
Intuitives are usually imaginative, creative and future-oriented. But these
"big-picture" people may not be specific enough, especially when dealing with a
down-to-earth sensor interviewer. In fact, among U.S. residents, sensors outnumber
intuitives by about 2 to 1. Therefore, its likely that your interviewer will be a
sensor.
Thinking and Feeling
The third dimension of personality type -- thinking and feeling -- describes whether
you base decisions primarily on objectivity and logic or are more persuaded by personal
values and how your decision will affect others. Thinkers may be described as "tough
minded," while feelers may be considered "tender hearted."
While thinkers pride themselves on their accomplishments, they often fail to make
all-important personal connections, which can be disastrous, if, for example, your
interviewer is a feeler. On the other hand, feelers are good at developing rapport
(especially feelers who are also extroverts) but may not be assertive when selling
themselves. And if their interviewer is a thinker, feelers may misinterpret his or her
lack of warmth as rejection and become discouraged.
Judgers vs. Perceivers
The fourth dimension of personality type describes how people prefer to organize their
world and live their lives. Judgers are product-oriented people who seek closure and are
driven to have things settled. Process-oriented people, known as perceivers, prefer to go
with the flow and keep their options open.
As with the other three dimensions, both types have strengths and weaknesses when it
comes to interviewing. Apt to make plans and be time conscious, judgers may not learn as
much as they can about a company or interviewer in advance, nor ask important questions
during the meeting. The more spontaneous perceivers may be unprepared or allow precious
interview time to pass without making key points.
When all four preferences are combined, a powerful synergy occurs, which creates the 16
unique personality types, such as "ENFP" (Extrovert, Intuitive, Feeling,
Perceiver) or "ISTJ" (Introvert, Sensor, Thinking, Judger). Can you begin to
recognize your tendencies from these brief descriptions?
Into Action
Now that you know more about the components of personality type, you may be ready to
give "speed-reading" a try. In the following brief scenario, imagine youre
the candidate. Lets see what you can quickly learn about the interviewer.
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As an assistant shows you into the office, the interviewer glances up, takes a quick
look at her watch, gives a perfunctory hello and gestures for you to take a seat. Once in
the room, youre immediately struck by the imposing oak desk and two leather club
chairs positioned in front of it, as well as the bookcase filled with reference books and
policy manuals. Her desk is neat and orderly and contains a calendar, file folder and a
pen and pencil set. No pictures of family members or friends are on the desk, but several
diplomas and certificates of achievement, one for being named manager of the month, hang
on the wall.
The manager is dressed in a conservative business suit. Her hair, which is cut fairly
short, is neatly combed. She keeps her suit jacket on. After a moment or two of small
talk, she opens a file on her desk to prepare for your interview. Her tone is formal and
professional as she outlines the job requirements and her expectations for the prospective
hire. Her language is straightforward and direct. In a clear and commanding voice, she
reviews key experiences from your resume, covering lots of ground rather quickly, and asks
a few pointed questions about the reasons you left your last position.
She spends virtually no time complimenting you on your many highlighted achievements.
She describes in detail the responsibilities of the job and emphasizes the timetable for
implementing and completing key projects. Finally, she tells you the salary and, looking
at her watch, asks if you have any questions. Showing you to the door, she informs you
that someone will be contacting you within two weeks.
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What does this tell you?
Your interviewer has a strong work ethic. She values responsibility and dedication to
work above all else. Shes a serious, no-nonsense person. Her demeanor and appearance
are formal and appropriately professional, and her office and desk are neat and
uncluttered. Shes very conscious of time and quickly ends a meeting once business
has been completed. These are all clues that shes a judger (J).
Its evident shes a high-energy person because she did most of the talking,
rarely pausing to think things through and speaking fairly rapidly. Its quite easy
to determine that shes an action-loving extrovert (E).
Your interviewer was very specific and cited many details. She used simple, direct
language. The only books in her office were reference guides and policy manuals. These
clues, as well as the statistics on the greater prevalence of sensors, makes her likely to
be a sensor (S).
Finally, you identified her as a thinker (T) because she chose to display impersonal
certificates of achievements instead of more personal photographs of family, friends or
pets. Her demeanor was businesslike and she did little to make you feel comfortable in a
stressful situation. She didnt smile much, nor did she compliment you on the
achievements reflected in your resume.
Youre now fairly confident that shes an Extrovert, Sensing, Thinking,
Judging type or "ESTJ." How does your ability to "speed-read" her help
you to convince her youre the right candidate?
Because shes an extrovert, youll want to show her that youre also an
action-oriented person, capable of thinking on your feet. Preparing answers to anticipated
questions in advance (especially if youre a naturally "think-before-you
speak" introvert) should help you to respond more quickly than you naturally prefer.
Since shes a sensor, youll want to provide her with adequate details, facts
and specifics. And youll want to quantify in concrete terms how your activities
benefited your last employer. Because youve identified her as a thinker, you
dont expect a "warm, fuzzy" reception. You know shell make her
decision based on an objective analysis of your competence, rather than whether she likes
you as a person.
To succeed with this hiring manager, you must stress your achievements and
accomplishments. Since you believe shes a judger, you should approach the interview
with the serious, no-nonsense, businesslike attitude she prefers. You must be prepared,
succinct and respectful of her time constraints.
Trying to learn and respond to an interviewers personality type is common sense,
says Marky Read, a principal of Career Networks & ProSearch of Burlington, Vt.
"Theres no denying the intangible but powerful personal
chemistry factor which occurs in many interviews," she says. "Candidates
who can make the interviewer feel comfortable with them have a much greater chance of
getting the job."
You arent guaranteed success just because you can speed-read interviewers.
However, this technique can help you to get a foot in the door and a leg up in business --
and personal -- interactions. Thats why many people view this ability as the next
best thing to having X-ray vision.
-- Mr. Tieger and Ms. Barron-Tieger are co-authors of "The Art of Speedreading
People," "Do What You Are" and "Nurture by Nature," (all from
Little, Brown and Co.). To participate in their research on a new book about personality
type and relationships, visit www.personalitytype.com on the Internet.