Ever since the McCarthy era, the subject of what a person in authority is
allowed to ask during a job interview has been at issue. While a hiring manager
usually doesn't inquire whether a candidate is affiliated with fringe political
groups, other invasive questions may well be asked: "Are you married?"
"How many children do you have?" "What is your native
language?"
Conducting a job interview seems easy when you first think about it. For a
hiring manager, it is an opportunity to get to know a candidate and assess that
person's skills and experience. The issue under current law is just how much are
potential employers entitled to know? If a candidate is a Java programmer, for
example, the gist of what a potential employer needs to know is whether the
candidate is a good programmer, how much experience that person has and whether
he or she can be relied upon when critical situations arise.
If you run a dot-com and are burning through your first round of venture
funding, you want to know whether a candidate will be able to work an ungodly
amount of hours. It is legitimate to present candidates with a realistic picture
of the workload and ask them if they can handle it. But can you make an
assumption that married people over age 30 would be less willing to put in the
hours, and then ask about marital status during the interview? Absolutely not.
What Can Employers Ask?
Here's a rule of thumb for hiring managers: If it's not job-related, don't
ask. Not even to be conversational. If a candidate sees a picture of your kids
on your desk and asks how old they are, that individual is probably trying to
express friendliness -- usually a good quality in a candidate (unless you're
hiring a collection agent). You can take these situations as cues to talk about
your own kids, but you still can't ask interviewees about theirs unless they
volunteer the information first.
The Equal Employment Opportunity Commission spells this out in its
"Best Practices" document: "With respect to employment
applications, inquiries should be job-related. Questions that limit any
protected class of employees should be avoided. Employment application forms
should be carefully reviewed for compliance with federal and state laws."
The best option for a hiring manager is to have a list of preapproved
questions that you know are legal. Some automated hiring systems generate a
customized list of questions for the hiring manager to ask each individual
candidate, based on the resume and other input. Unicru's Smart
Assessment technology, for example, is a decision support system that
serves as a hiring guide to managers by providing a list of
questions that are guaranteed to be legal. "We've had some employers who
bought our system specifically for that reason, because they were getting EEOC
complaints and they had lawsuits," says Bob Gregg, CEO of Unicru.
"We've not only demonstrated our system as 100% EEOC-compliant, it
also takes the discretion out of the hiring manager's hands as far as what kind
of questions you're going to ask."
What Candidates Need to Know
As a job candidate, what do you do when an interviewer asks an inappropriate
question? First, if an illegal question is posed to you, this should raise a red
flag. "We usually tell people that they need to decide how much they want
the job, because sometimes it's a bad sign when they ask illegal
questions," says Ann Roberts, director of counseling services for Women at
Work, a job-resource center based in southern California. Being asked such
questions may or may not be a bad sign, depending on whether they were raised
out of ignorance, or out of an attempt to discriminate.
Cynthia Nelson, from Los Angeles-based high-tech recruiting firm Bridgegate,
advises candidates to take it one case at a time. If a question or comment about
children pops out, "maybe they're just trying to establish a common ground,
they're trying to bond with you," says Ms. Nelson. In those less-than-blatant
cases, she says, you can deflect a question and change the subject. But if the
interviewer persists, Ms. Nelson sees that as another matter, which goes back to the
issue of whether they're willfully being noncompliant.
Ms. Roberts agrees that potentially offensive questions, even though they may be
unintentional, must be handled with a certain amount of finesse. Instead of
directly answering the question, Ms. Roberts suggests addressing the issue behind
the question. A query about children may be an attempt to find out about whether
you will be available to work as needed. "You can say, 'If you're concerned
about my availability, I can assure you that I'm available during the times we
talked about as well as overtime,' and then continue talking about your
experience and skills."