Hired as vice president of a multinational's high-profile division, Noel
wasn't happy. Due to his past successes, technical credentials and stellar
references, he should have been able to write his ticket. However, he wasn't
thrilled by the offer he accepted and he blames himself.
Noel [a composite of three executives] had been ardently recruited, sailed
through the headhunter's initial screening, done his homework on the company and
survived the hugs and heat with composure. He seemed to have all the leverage he
needed.
So what happened? When negotiating business matters involving others, Noel is
highly skilled, fair and able to hold his own. But when negotiations involve his
role, compensation and performance incentives, things break down. He believes he
didn't effectively present his cause, which cost him financially and reduced his
clout in his new role.
Certainly, his new package isn't insulting, and he won't know for a while how
his standing might be affected. But this matter isn't trivial or without future
reverberations. All people act on the basis of their perceptions, and Noel
perceives himself as having negotiated poorly, which may color his interactions
in his new job. Perhaps he'll show resentment or overcompensate for his
perceived loss of standing by being too aggressive. His may have less
self-control and self-confidence or feel more passive, conformist or
conflict-averse than usual. None of this bodes well for his future.
Dangers of the "Game Face"
Two factors likely were at work during his talks:
How the parties regarded the interview process and
The perceived alignment of power -- formal and informal -- among the
negotiating parties.
People contemplating marriage spend more time and effort thinking about the
wedding than about married life; after all, the wedding is the threshold
event. Similarly, many job seekers see the interview and selection
process as an end unto itself. They want to "create good chemistry"
and find the right "fit," and they're genuinely concerned with their
long-term satisfaction, growth and economic well-being. Yet when immersed in the
hiring process, many candidates get caught up in the dynamics. Rather than
seeing it as the foundation for long-term relationships or a way to gauge the
working environment, they try to "win" the interview and get the
offer.
In the heat of the moment, even the most sophisticated executives can lapse
into a reactive, short-sighted mindset and communicate from behind a "game
face." This may be a poker face, happy façade or something glib. One
senior corporate lawyer calls it her "dancing-bear suit."
Rather than being an exchange of relevant information or an exercise
in rapport-building, the interview process becomes a form of ritual competition.
It's interviewer vs. interviewee and a question of who can out-think whom. It
can get manipulative on both sides.
Don't Forget to Buy
Don't let your eagerness to look good or please screeners hamper your resolve
to learn all you can about your role and authority or the "culture,"
style and temperament of co-workers. In other words, don't forget to buy. You
must learn how performance will be gauged and about the forces affecting your
advancement. Noel isn't sure about his standing because he allowed the selection
process to play out superficially, with all parties maintaining game faces. They
postured. He postured. Now no one knows where the other stands.
A surprising number of executives leave attractive jobs after short,
unsuccessful tenures. They often say they knew during interviews there might be
a problem, but they didn't want to make waves. They hoped for the best...and got
the worst. Particularly at the executive level, a quick choice can be
catastrophic. If significant concerns arise affecting fit, it's better to air
them during the selection process. If they're deal-killers, better to know now.
Faces of Power
Noel and his new employer didn't intend for his interviews and negotiations
to be winner-take-all battles. His interviewers weren't trying to bargain for
advantage or take Noel down a peg. Yet somehow things got adversarial, with Noel
feeling like he "lost."
Power isn't a simple yes-or-no thing. There are many types and styles of
power, each reflecting a different mode of influencing others. Noel has a lot of
"expert" power due to his industry knowledge and technical
credentials. Oprah Winfrey and Robert Redford have charismatic power, and people
tend to follow them irrationally. Mother Theresa had moral power, while the
mugger holding a Glock 9 to your head has punitive power. Interviewers have position
power: clout because they're making the hiring decision.
Most people have a natural primary "default" power that shapes how
they influence others. They assume others will relate to them using the same primary
power style. This means they may not use the type of power that's most
appropriate for a particular situation. If they attempt to override their
natural influencing style, they may seem forced or unnatural.
When two human beings meet, they subconsciously seek answers to four
power-related questions:
-
Do I respect you? Who defers to whom...and why?
-
Do I like you? Do I feel comfortable and open with you?
-
Do I believe and trust what you're saying? Are we having a real
conversation or is our interaction artificial or manipulative?
-
Are we alike? Do we share the values, priorities and experiences needed
for a meaningful relationship?
An employment negotiations, these rapport- and trust-building questions
become muted and manipulated, masking the parties' true power posture. Both with
words and demeanor, a candidate for a leadership position may want to seem as
powerful and decisive as possible -- despite being an affiliation-seeking or
collaborative person. Tough guys may try to appear mellow or deferential;
conservatives may try to look entrepreneurial.
Noel got caught between being respected and being liked. Knowing that his
style can be aloof and opinionated, he tried to seem personable and
collaborative. He may have succeeded too well -- coming across as more
accommodating than he really is. He made himself likable and showed he could
address the organization's needs. But in so doing, he didn't get his
needs and priorities articulated and ratified.
Noel's authority was diminished in a series of baby steps during the
negotiations. When he deferred on a point, the employer liked it, so he deferred
more. Pretty soon, he felt the leverage and momentum shift, and he couldn't
reassert himself without appearing aggressive. He lost power for negotiating his
employment terms and compensation.
Noel also experienced his potential employers' manifest but unspoken power to
reject him without explanation. As a rational, cause-and-effect
decision-maker, he was threatened by the idea he might lose because of someone's
whim or bias. Subconsciously he became cautious, so he wouldn't offend his
interviewers.
It's critical to not lose sight of the benefits of the long-term employment
relationship in the short-term interview context. In the interview process,
potential employers invariably have the upper hand. They set the pace and appear
to define the rules of engagement. If the interviewee tries to over-control the
process, the interviewer can reassert power by showing him the door. Therefore,
skillful candidates shift everyone's perspective from the immediate power
alignments to the long term "benefits of the bargain" -- how everyone
will win, and why. They keep reminding the employer of the marriage, not just
the wedding.
Terms and Conditions
When agreeing to roles, responsibilities and authority, the process should
have a strong win-win flavor. Talking about the things you can agree upon first
will establish a constructive tenor. Here, it's important to stress
"we" rather than "I."
Discussions about money are inherently adversarial. The employer wants
to pay as little as possible; you want to maximize the pay figure. If employment
negotiations start with an adversarial issue, one party will feel like a winner
and the other at least somewhat victimized. This victor-victim subtext can taint
discussions about other issues. So talk about compensation last -- after
you have demonstrated the value you can add to the organization.
All too frequently, discussions about money, benefits and perks degenerate
into genteel haggling, not unlike flea-market bargaining. The employer opens by
saying he's prepared to offer X. You say Y would be "a reasonable
expectation." He says they can do X + 5%. You say you could see "all
the way down to Y - 8%." And so on. But unlike the flea market, where you
can take or leave that antique nutcracker, these stakes are higher. And the
process both use isn't designed to set a fair market price on your added value
-- it's to see who will back down first. The dynamics of the transaction
eclipse the bigger value-added picture.
One leading candidate was told to "come on in, because we're going to
make you an offer." He started the meeting by saying, "I'm very
flattered to be receiving an offer, but my priority is finding a way to make
this work so that each side comes out feeling like they've been respected and
not out-bargained.
"Given this premise, before you tell me what you're prepared to
offer, would you tell me why you're offering it? I have a reasonable
expectation of what an attractive package might be, based on the research I've
done. I'll be pleased to tell you the factors I've used for my expectation -- if
you'll share with me the factors you're using for your offer. If I'm all wet,
I'll listen; I don't want to be unrealistic or overplay my hand. On the other
hand, I'd welcome the opportunity to understand and comment on the basis of your
thinking. That way we can put a fair price on the value I'm capable of
delivering, rather than seeing who can overpower whom." After a pause, the
board chairman said, "OK, that's fair."
When Noel heard of this conversation, his response was, "Gee, I wish I'd
thought of that."