Scott Boston began a job search in the summer of 2002, after taking a
severance package and leaving his position as chief learning officer at
BellSouth Corp. in Atlanta. He seemed fortunate when McKesson Corp., the
pharmaceutical distributor based in San Francisco, asked him almost immediately
to interview for a comparable job. Talks went well, and he was called back for a
second interview...and a third... and a fourth. In all, he met with 12 managers,
potential peers and would-be staff in six sessions in the next two months.
"The first time I walked in the door I knew I wanted to work for the
company," he says. And with each interview, he became more emotionally invested
in the job. "I was talking with people about the issues they're facing, and
relating it to conversations I'd had with other people in the organization. I
felt like... I was already there," he recalls.
Finally, he got an offer from McKesson and has just passed his one-year
anniversary as its vice president for organizational capability. But for every
successful job seeker like Mr. Boston, there are the candidates who go through
the same drawn-out paces and make the emotional connections and don't get an
offer. Companies are taking far longer to make hiring decisions than they did
just a few years ago. And the higher up the ladder you seek to climb, the more
hoops you can expect to jump through before knowing whether a job will be yours.
According to DBM, a consulting and outplacement unit of Thomson Corp., the
average job candidate will interview five to seven times with a single company,
often meeting with several people in each round. Outplacement counselors and
executive recruiters say it's not unusual to see the selection process stretch
out to six months. One public-relations executive in New York met with a company
four times in 10 months before getting fed up with the delays and removing
herself as a candidate.
So how do you keep your game face on and your enthusiasm up through marathon
interview sessions interspersed by weeks of waiting? "So many things are out of
your control during this process. You have to focus on taking care of the things
that are in your control," says Sheila Basile, a senior vice president at Lee
Hecht Harrison, another outplacement-counseling firm, in New Jersey.
Use the Time to Your Advantage
The point of all these interviews is for employers to get to know your
personality and work style to ensure you'll fit in. "They want to know that
everyone, from the people you'll be managing to the other department heads, will
be on board about working with you," says Leslie Bonagura, a counselor with DBM
in Stamford, Conn. But you can be picking up useful clues as well.
"Asking a lot of questions about the people you meet and about the company is
going to make you more engaged. It feeds your enthusiasm," notes Conrad Prusak,
the president of Ethos Consulting, an executive-recruiting firm in San
Francisco. "You're starting to develop relationships even before you're inside."
Mr. Boston concurs. After starting his job, "early on, I could pick up the
phone and immediately engage people because I'd already spent time talking with
them. I knew they knew who I was and what I was about."
And even if you don't land the job, the time could end up being well spent.
Sandy Tronier, who is based in New York, went on 43 sets of interviews with 17
companies this past summer while seeking a job as an account executive in the
litigation-support industry. She received seven offers and now works for
Document Technology, based in Mobile, Ala. The cycle of conference calls
followed by in-person interviews in different cities was frustrating and
expensive. But, she says, "I know all of my competitors really well now, which
helps when we're going up against them for business."
Keep in Touch, But Not Too Much
"There needs to be a higher level of respect for communication when things
drag on, but you can't expect the company to nurture the communication, it's up
to you to do that," notes Steve Mader, a recruiter in the Boston office of the
search firm Christian & Timbers. The challenge is to keep overeagerness at bay,
so you can keep yourself on their minds without being a pest.
Recruiters and job-search counselors suggest ending every phone call or round
of meetings with questions about what's ahead: What else do they need from you?
When should you expect to hear and with whom can you check in if you don't hear
back by then?
For instance, Mr. Prusak explains, knowing that the hiring manager will be
out of town for most of the next month will keep you from getting anxious after
a week or two of no news. And it will help you judge how much additional
e-mailing and phoning to do.
"Reaching out once a week is probably too much," notes Ms. Bonagura. "If the
day after you meet a person you see a magazine article you really think they'd
be interested in, it's probably OK to send it along right away," perhaps with a
note explaining how it's given you a different perspective on a problem you
discussed. But, she adds, "wait a little a while before touching base again."
Have a Waiting Strategy
At some point, you'll just have to wait to hear something, or cool your heels
until a reasonable amount of time has passed before checking in. "It's like
dancing partners who are moving at two different tempos; you and the company
have different priorities," notes Lee Ann Howard, co-founder of the recruiting
firm Howard & O'Brien in Cleveland.
Mr. Prusak suggests candidates fill time by continuing their job hunting. "If
this job doesn't come through, you don't want to have to restart your search
after four months of focusing on one thing," he says. "And at best, maybe you'll
wind up with another offer to use as leverage." However, he cautions against
going too far in using other offers to pressure a company you really want to
work for.
"I had a fellow call me last week to say he'd gotten a verbal offer from
someone else," he says. The candidate expected a written offer to follow within
a week and, "he wanted to know if my client was at all able to move forward
faster." The company was. "We moved ahead on things we hadn't been planning to
deal with that week and did make a counteroffer, so the guy got the result he
wanted," the recruiter explains. "But he did it in a nice way. If he'd waited
until he had the written offer and said he needed to hear from us in 24 hours,
we'd have told him to take the other deal."
If you're in a lull and not ready to chase down new leads during a long job
search, then seek distractions. "I knew I was capable of being a pest, and I
needed to keep my hand off the phone," Ms. Tronier recalls. "I'd bike from one
end of Manhattan to the other and then take a spinning class. By the time I came
home, I was too tired to be interested in making phone calls."
The pressures to get to the end of a job hunt can be enormous -- mounting
bills, waning self-confidence and the sheer need to feel productive. But, Mr.
Prusak reminds candidates, "if you think about what's at stake for you and the
company, in the grand scheme of things, four or five months is not a lot of time
to spend getting to know each other."