For years, hiring managers have wondered whether smooth-talking
job seekers could walk the talk. Now, more employers are testing candidates'
skills -- before making the hire.
An increasing number of employers are putting candidates for
salaried jobs through a battery of mock assignments, stressful "day-in-the-life"
job simulations and role-playing exercises. A senior-level candidate might spend
a day in an office being bombarded with phone calls, emails and complaints from
vendors or subordinates, while a would-be employer judges how well how well the
candidate prioritizes and handles pressure. The tryouts supplement interviews,
reference checks and written tests.
Hiring managers say the tasks let them see how a candidate
performs. The exercises help employers judge a candidate's cultural fit, and
"soft" skills like how a prospective manager directs and coaches employees.
Advocates say the tests can help applicants, letting them better see whether
they would be happy in the job. Some applicants drop out after completing a
tryout; those who survive feel validated by the rigorous process.
"Everybody is looking for a crystal ball to predict what a
person will actually be like on the job," says Scott Erker, senior vice
president of selection solutions at Development Dimensions International, a
human-resources consultancy in Bridgeville, Pa., that runs job simulations for
companies. "With a job tryout, you're actually seeing a person perform part of
the job." The company's clients including auto maker DaimlerChrysler AG and drug
maker Sanofi-Aventis SA. Other employers, including the economic-development
department in Virginia's Loudoun County government, have created their own
tryout tasks.
Employers have long used small-scale tasks to evaluate
lower-level hourly workers, such as call-center employees or factory workers.
Mr. Erker says there is increasing demand for the tryouts for senior-level,
white-collar positions. "There's a realization that executive failure is
extremely costly," he says. "Companies want to get all the information they can
about the person in order to make a good effective decision."
The tests and tryouts can be time-consuming and expensive -- a
full-day exercise can cost thousands of dollars. Some skeptics doubt it is worth
the effort and say similar insights could be gleaned from probing interviews and
thorough reference checks. Some candidates balk at a tryout -- especially when
they are at a senior level and feel their track record should speak for itself.
Employers who use tryouts say benefits outweigh disadvantages.
Larry Rosenstrauch, director of the Loudoun County department of economic
development, which runs tryouts on its own, says they help him assess whether
someone with limited experience will be able to do the job. That is valuable, he
says, because he hires people with diverse backgrounds, not just
economic-development specialists. One job candidate was sent to meet with a
director at a prominent area business and to report back to would-be co-workers
at the county-government office. (The business director reported back on the
candidate as well; she got the job.)
DaimlerChrysler's Chrysler Group has long asked candidates for
hourly manufacturing jobs to perform tryout tasks, such as assembling parts. The
company is applying the concept to professional and executive-level hires.
During the past year, it has started asking some candidates for plant-manager
positions to undergo "day-in-the-life" simulations, in which they juggle a
barrage of mock memos and phone calls. Sandra Fiaschetti, a senior
human-resources manager, hopes to spread the practice through the salaried ranks
this year but says the decisions are left to hiring managers, who have to budget
the time and money.
Some managers wonder if it is worthwhile. Gary Kajdasz, a
senior manager in product development at DaimlerChrysler, thinks the simulations
sound like overkill, at least in his area. He uses an extensive screening test
that helps assess how candidates have behaved in past situations, as well as
behavioral-interviewing techniques. "From a time standpoint, I think this is
probably a good compromise, rather than saying 'OK, you're going to spend one or
two days doing some product-development office simulation,' " he says.
But others have embraced it. A Dundee, Mich., plant that makes
a joint-venture engine from DaimlerChrysler, Mitsubishi Motors Corp. and Hyundai
Motor Co. used four-hour "day-in-the-life" simulations for all of its
approximately 50 salaried hires, who include operations managers and plant
engineers. In addition to the memo-and-phone bombardment, candidates had to talk
with "employees" about a job problem, such as lagging performance, to test the
candidates' coaching skills. Bruce Coventry, president of the venture that runs
the plant, credits the process with identifying top-caliber, team-oriented
employees and helping to keep turnover low.
Greg Schober, an operations manager at the Dundee plant,
participated in a simulation when he applied for the job in 2004. He performed
an "in-basket" exercise, in which he had to sift through a pile of memos to
determine the day's priorities. In the simulation, he saw that the plant was out
of a critical component, and the alternate component could be assembled only by
certain workers with special training. So he scrambled to revise staffing
schedules to allow production to proceed with the alternate part. Later, he
coached an "employee."
He found the experience worthwhile. "It's very true to real
life in a business environment in manufacturing," he says. "There are things you
can't control and you adapt."