Editors note: Although the U.S. economy is still growing, many companies continue
to downsize. Global competition is keeping prices low, which leaves cost-cutting as one of
the remaining strategies for achieving revenue goals, hence the layoffs. Here, one job
seeker recounts what its like to be suddenly laid off and looking for work in the
Midwest.
One Friday morning in January, my boss at the electronic-commerce company where I
worked entered my cubicle. "Patrick needs to see us in his office at 9 a.m.," he
said, referring to his boss.
"OK," I replied. I felt uneasy. Internet competition had hurt our business,
and the company had implemented a hiring freeze. Even reimbursements for Christmas lunches
held the previous month were being denied. My boss returned to my cube a little after 9
a.m. "Ready?" he asked.
As I followed him into Patricks office, he avoided looking at me. Another bad
sign, I thought. When we sat down, my boss started the discussion. "We have decided
to let you go," he said.
My boss discussed the amount of severance pay, benefits and outplacement I would
receive, but I wasnt paying attention. My mind had disengaged and I was viewing the
scene as a detached observer.
When Patrick asked, "Any questions?" I was barely able to respond, "Does
this affect more than just me?"
"Were not at liberty to discuss that," Patrick replied. I knew the
replies to other questions would be minimal, so I didnt press further. I signed the
necessary papers, shook hands and exited the room. I later learned two dozen others were
let go.
I was given 20 minutes to clean out my personal possessions. After three and a half
years, it seemed strange to think that in only 20 minutes, my sales career there would be
over and I would leave the building for the last time.
I Need a Plan
My emotions tugged at me during the drive home. "I need a plan," I thought.
"Successful people view difficult situations as puzzles with solutions. They create
plans to solve the puzzle."
But I could barely think rationally, much less develop a plan. Still, I felt I had to
do something constructive to secure new employment, so I stopped at the local library to
read newspaper classified ads.
An ad describing openings at a nearby company caught my eye. My resume was in a
computer file at work, so I decided to drop by the company to complete an application.
This gave me a sense of accomplishment.
In the movie "Oh, God," John Denver panics when he realizes hes
speaking with the Almighty, played by George Burns. "Try shaving," God says.
"Sometimes doing something normal helps you feel normal." That night, to feel
normal, I attended a high-school basketball game as I had planned.
As another routine activity, I decided to keep a diary of my thoughts, feelings and
actions during my unemployment. I felt monitoring this experience might give me another
sense of accomplishment.
Day 1
Its Monday, my first work day without a job or company. I dont have a clue
how to find a new position.
Concerned friends, my former boss and co-workers keep giving me names of people to
contact. Im carrying so many scraps of paper I decide to make a chart of the company
and contact names and their phone and fax numbers. I must also:
File for unemployment compensation immediately, since payments arent made
retroactively.
Determine which companies to pursue.
Determine which employment agencies to approach.
I need to think of myself as a "product manager." I am the product and my
resume is my advertisement.
Day 3
I meet with a recruiter who called me after I dropped off a resume at his office. He
had been away but his office faxed him my resume and he quickly scheduled a meeting. What
service! He takes time to learn what Im seeking. Other recruiters dont respond
to my calls or letters, or they pitch opportunities that arent remotely interesting.
I remind myself recruiters work for clients, not me. Im merely "inventory"
on their shelves.
Day 4
The weather is cold, dreary and overcast. A freezing rain and ice storm lingers. The
weather makes it hard to get started.
Im having mood swings. One minute I feel despair, the next, elation. Dr. James
Pennebaker, a research psychologist at the University of Texas at Austin, says employees
who are fired or laid off and write about their anger, fear and frustration are
re-employed more quickly than those who bottle their feelings. Repressing emotions is hard
psychological work, but if you release them, the entire body benefits. Obviously, keeping
a journal is helpful on many levels.
Later, Im invited to my first interview. This happens by chance. Since Im
unemployed, I cant qualify for a mortgage refinancing, so I call to cancel an
appointment with my mortgage banker. He hesitates, then says, "We just promoted a
loan officer and his position is open. How would you like to work here?" Some people
say they dont know anyone to ask about job opportunities. In this case, just being a
customer unlocks doors.
I like my current field, selling within the electronic-commerce industry, but I miss
dealing with people personally. My mortgage banker has an interesting job and I may have a
chance to switch careers. I think this job is worth checking out.
Day 8
I drop off a resume at a company my former boss recommends. When I arrive home, there
are no telephone messages waiting and I have an hour until an 11 a.m. telephone interview.
The house is silent and I become nervous as I start reviewing the companys
literature.
The phone rings, a former employee from my old company calling back. Hes starting
a company and wants to screen me for a job. Talking with him takes my mind off my
impending interview.
When our call ends, its 10:58 a.m. Just two minutes to go! The next interview
begins on time, and although I pace the house while responding, it goes well. Im
asked to fly to San Francisco to meet the president at company headquarters.
Day 9
This is the first day of a three-day outplacement seminar my former employer is
providing. During the morning session, we describe our feelings. The opportunity to vent
comes at just the right time.
Suddenly, I dont feel so alone, especially since the other attendees are smart,
highly employable people.
That evening, I have an informational interview with the branch manager at the
mortgage-banking company. The meeting is casual, but the outcome may be significant:
Hes recommending me for a job!
Day 10
At todays outplacement session, we take a personality test and evaluate our
interests. One classmate says he wishes hed had these tools 20 years ago when he
began his career.
This class is better than many work-related seminars Ive attended. Theres
no canned script or wooden speaker. Our facilitator sits at the edge of her desk and
conducts a dynamic eight-hour dialogue about job hunting.
Between 70% and 85% of all jobs are filled by networking, not by classified ads or
agencies, she tells us. I decide to assemble a portfolio of the accomplishments I mention
on my resume. I think displaying documentation of these achievements in a binder will
impress potential employers.
I have lunch with two classmates. They tell me their spouses are anxious and pressuring
them to find jobs. Im fortunate to have a wonderfully supportive wife.
Two employees from our former company are in the restaurant, which makes us
uncomfortable. After finishing their meals, they come over. "We wanted to say how
unfair what happened to you was," says one of them. "Please call me. I have
names of contacts who might be useful to you."
Im feeling inspired and excited. I have a new product--me! There must be plenty
of buyers. I just have to find the right one.
Day 11
A few years ago, I met a former boss in a store. While working for him, I took another,
more lucrative position and told him I was leaving. When we met, hed said
sarcastically, "I heard youre looking for yet another job."
That stung! I resolved to never leave another company, but this thinking probably cost
me thousands of dollars. As Stephen M. Pollan and Mark Levine write about pensions in
"Die Broke" (1998,Harperbusines), "Most of you will be fired long before
youre vested." The authors say to "abandon any remaining tinges of loyalty
to your employer" and always look for a better, higher-paying job.
I feared leaving the comfort of what I knew and facing possible rejection while job
hunting. Thinking this way perpetuates bad relationships of all kinds. People are afraid
of being alone or rejected while seeking new partners. If they could only leave,
theyd find other opportunities. Then theyd kick themselves for wasting so much
time.
Day 17
I have three interviews today and three more tomorrow. For one position Im
over-qualified. For another, Im under-qualified. But you have to kiss a few toads
before you find a prince or princess and, while Im not right for those jobs, I like
learning about area companies. How else can I meet with important executives to discuss
business for an hour?
Day 23
Earlier this month, I wasnt worried about whether Id find a job. I had a
half-dozen leads and thought two or three might lead to offers. Today, another chance
evaporated, so Im down to two realistic prospects. This is more nerve-wracking than
I expected.
Day 24
Another Monday. During church yesterday, I thought about a recent interview question:
"What do you really want to do next?" The outplacement facilitator says if I
want to be successful, I should do something Im passionate about.
Day 31
I fly to San Francisco to meet the president of a company I had interviewed at earlier.
Job interviews are always stressful, but a coast away, theyre even tougher. However,
I feel good about my performance. After being unemployed for more than a month, I can
succumb to "losers" mentality. Days like this make me feel a sense of
accomplishment.
Day 37
After a neighbor recommends me, the sales manager from his company calls. I sent this
company an application on my first day of unemployment, but the manager says he never
received a copy from human resources.
Day 40
I take a part-time job I enjoy, so I create a new schedule: interviewing and
prospecting for jobs in the mornings and working in the afternoons. Focusing on this new
position helps me stay positive.
Day 44
Hiring managers exaggerate their descriptions of available sales jobs. They always say,
"And theres no cap to your earnings!" Dont they know sales
candidates are more interested in the floor than the ceiling? We want to know:
Whats the market like?
Hows my product or service viewed by the marketplace?
What kind of training and support does the company provide?
How reasonable are sales quotas?
In sales, you cant completely answer some of these questions until youre in
the job. Then, you may not like the answers.
Day 45
I had my hair cut yesterday. The beautician knows Im unemployed and told me she
wouldnt charge for the cut. I was surprised, pleased and dismayed. I dont
think of myself as a charity case. I hope she expects to make the money back later in
tips.
Day 46
Ive been thinking about the differences between small and large companies, and
the lack-of-experience obstacle:
Small offices are "like family," but you must love your job and colleagues
because there may be few chances for advancement. A branch sales office is a good example,
since you may not be promoted until your boss departs or is transferred.
Large companies may be bureaucratic and less personal. You may have a diminished
individual impact and feel less satisfied by your efforts. On the plus side, you may have
benefits such as structured training and more chances to move around.
If youre short on experience and long on potential, you may have to accept a
lower-paying position and face plenty of competition. But if you have a lot of knowledge,
youre wanted and can ask for higher pay at companies that need your knowledge and
expertise. More barriers to entry face your competitors.
Day 47
The weather is warm and beautiful but by mid-afternoon, I collapse on my bed. I fear
this search may take forever. No matter who I call, I just get their voice-mail. Then
its a week before my calls are returned, if at all.
I read a letter to a columnist in a local paper from a job hunter who says shes
expected to write thank-you notes and follow up with employers, but companies treat her
rudely. The column writer reminds her shes the salesperson and the company is the
buyer and not to not take this behavior personally. I must remember this.
My wife talks with me and I feel better. I get out of bed and play basketball with the
kids.
Day 48
I want my inquiries to yield results and today they do. I receive three rejection
letters in the mail. I didnt even need to open the envelopes--I already knew what
theyd say.
Day 52
Im assembling shelves in the garage when my daughter brings me the phone. The
mortgage banking branch manager asks, "Can you come in tomorrow and talk?"
"Sure," I say. "Should I bring anything?"
"No," he replies. "Weve already checked your references."
He had told me I was a finalist for the job, which made me realize how few rules there
are in job hunting. If a hiring manager likes you and thinks youd make a good fit,
youll receive an offer, even if your background isnt perfect.
Day 53
I arrive at the branch office feeling optimistic. Im still in the running, but
not sure how many other candidates remain or what Im expected to do.
The branch manager closes his office door. "Were prepared to make you an
offer," he begins.
I was suddenly out-of-body again, not unlike when I was laid off nearly two months
earlier. I didnt hear much more.
The dreaded invisible "unemployed" sign on my chest, a badge that became
heavier each day, had vanished. The ego-grinding frustration had ended. A new opportunity
awaited me, and I couldnt wait to start.
--Mr. Janusz is a senior loan officer with Integrity Mortgage Corp. in Columbus,
Ohio.