SAN FRANCISCO -- During a visit to her gym last month, Jeanette Jones
was pulled aside by a staffer who knew Ms. Jones was recently laid off from
her investment-banking job. "Talk to the manager," the employee whispered
to Ms. Jones. "There's a special rate for people like you."
When Ms. Jones confessed to the gym manager that she was temporarily
unemployed, he quietly confirmed that the gym had an exclusive rate for
jobless members. Ms. Jones now pays $25 a month to use the treadmill and
other facilities, down from the $70 a month she paid while working. "It's
pretty weird," says Ms. Jones, "but why not use it?"
Indeed, thousands of laid-off white-collar workers are enjoying a yuppie
brand of charity. In little acts of kindness, local fitness centers, yoga
teachers, professional associations and many others are coming up with
laid-off discounts so that the jobless can continue their favorite hobbies
and activities.
In Concord, Mass., a software concern named SolidWorks Corp. in March
began offering unemployed design engineers six months of free access to its
software, as well as a discount for training on the product. The Institute
of Electrical and Electronics Engineers, in New York, says more of its
constituents have this year taken advantage of the 50% markdown it gives
jobless members on its $143 annual dues. Public
Storage Inc., a moving and storage company in Glendale, Calif.,
earlier this year started offering a $50 moving discount to members of an
association of laid-off professionals.
Such benevolence has become particularly common in San Francisco Bay
area -- which includes hard-hit Silicon Valley -- where unemployment
climbed to 6.1% in October. That compares with a rate of 5.3% nationwide
that same month.
The exclusive discounts aren't motivated entirely by altruism. Gyms and
networking associations, among other white-collar bastions, are hurting so
badly for business in the economic downturn that many are willing to extend
steep concessions to keep customers and attract new ones. Often, the
special rates are doled out case-by-case. And many of the discounts are
frequently cloaked in flowery terms, such as "alumni rates," so that word
about them will only spread so far.
"We've been very discreet in doing this," confides Jill Kinney, a
founder of Club One Inc., which runs a chain of gyms in San Francisco that
quietly began offering its own alumni rate last year. The price cut of
about 50% for three months has helped the club retain some 15% of those
jobless members who had called to terminate their membership, says Ms.
Kinney. But, she adds quickly, "we don't want 70,000 of our members to all
call and say, 'We lost our jobs.' "
Some out-of-work professionals have become especially adept at taking
advantage of unemployment specials. Ellen Luttrell of Menlo Park, Calif.,
voluntarily left her job as a marketing consultant in late 2000 to do
freelance work, but she is now looking for a full-time job. She recently
heard from a friend that AT&T
Wireless was offering free cellphones to certain customers to keep
them from ending their phone service. Ms. Luttrell quickly called the
wireless carrier and proclaimed: "I'm unemployed. Make me happy."
Over the course of an hour and a half, Ms. Luttrell haggled and argued
as she was switched to eight different AT&T Wireless representatives.
Playing the sympathy card ultimately worked: In the end, she says she
acquired a free cellphone and more than $400 in service credits.
The ploy succeeded so well that Ms. Luttrell began announcing she was
jobless at almost every commercial juncture. When she sent in her car to be
checked recently, her out-of-work lament got the maintenance bill reduced
to $25 from $55. And when shopping at San Francisco's Sports Basement store
several months ago, the saleswoman gave Ms. Luttrell a 20% discount on a
pair of $130 shoes. "If you don't ask, you're not going to get," says the
39-year-old Ms. Luttrell.
A spokeswoman for Sports Basement says the discount was a one-off. An
AT&T Wireless spokesman says getting a free phone was also a unique
case because there "were probably some special circumstances involved."
Often, the exclusive rates are proffered by those who have been laid off
themselves. Tom Jensen, 55, who was cut from his project-manager position
at a computer maker in June 2001, recently advertised guitar lessons he was
offering on a San Francisco Internet site. In the posting, Mr. Jensen
declared he was extending a "layoff special." "Special price if you have
been laid off and you are looking in this awful job market," he wrote. "Ask
for details."
Under the "special," Mr. Jensen, who teaches in Palo Alto, Calif.,
charges $20 to $25 an hour instead of his $35-an-hour rate for working
folk. "Since I was laid off myself and have been frustrated with the job
search, I have a lot of sympathy for people who are out of work," says Mr.
Jensen, who now has three students, two of whom are jobless.
Jason Revere, a part-time yoga instructor who was laid off from his
full-time job at an Internet company in October, also charges a sliding
scale for the private yoga classes he holds at his San Francisco studio.
Mr. Revere, 25, says he has made a habit of asking if a potential student
is working. If the student is unemployed, he negotiates his rate downward
until the person is comfortable with the fee.
Mr. Revere currently has three students. Two are employed and fork over
about $50 an hour. The other, who isn't working, shells out $20 an hour.
Don't such disparities madden those who are paying more? "I don't tell my
clients what I'm charging other people," Mr. Revere says.
Not all laid-off professionals can bring themselves to press for
charitable rates. Diana Richomme of San Jose, Calif., was terminated from a
software concern in mid-2001. She says the layoff is a "taboo" subject for
her. "I would never go into a restaurant or store and say I've been laid
off," says Ms. Richomme, 39, who is looking for contract work and is
running two Web sites in her spare time. "I'd much rather people not feel
bad -- after all, it's not their fault."
Indeed, asking for the discounts sometimes can be embarrassing,
especially when proof of the layoff is required. SolidWorks, for one, asks
unemployed engineers who want its free-software offer to show a termination
letter or a benefits slip. Club One says it typically checks its records to
figure out where a member was employed -- and whether or not there have
been pink slips handed out at that company -- before approving an alumni
rate.
Being aggressive doesn't always win a discount. Suzie Nylund, laid off
from a San Francisco management-consulting firm in June 2001, downgraded
her cellphone service to a cheaper plan several months ago. "I told them I
was laid off, hoping they would feel bad and give me a better deal," she
says. But despite her best efforts, Ms. Nylund says, "they just didn't
budge."