CANTON, Mass. -- The thermometer reads 10 degrees at 8 a.m. A northern
gale sharpens the bitter cold.
Stoically, Richard Wilcox stands at a busy street corner clutching a
sign that reads: "I NEED A JOB ... 36 YRS EXPER; INSUR/MNGMNT." Included is
his phone number.
"Some people might find what I'm doing embarrassing," says Mr. Wilcox,
who has become a morning-commute fixture in this suburb south of Boston for
almost three months. "But desperate times call for desperate measures."
Desperation in Mr. Wilcox's case means approaching the end of his
savings -- and meager retirement-plan assets -- after exhausting
unemployment benefits and severance. Sixty-two years old and married, with
three grown children, he was laid off from his middle-management job at
Boston Mutual Life Insurance Co. a year ago. Now down to their last $2,500,
the Wilcoxes' relatively comfortable middle-class lifestyle may soon be
coming to an end.
In the past, people laid off at Mr. Wilcox's age might have considered
retirement. But, as is typical of a growing number of workers, he lacks a
traditional pension. He couldn't live on the $1,200 a month that Social
Security would pay, and he doesn't own a home. So he has little choice but
to search for a job.
Looking for work is never easy. But in this era of post-terror
turbulence, times are especially tough. With the financial excesses of the
1990s still unwinding and a looming war taking its toll on the financial
markets, many businesses are reluctant to hire. The job market is
deteriorating and it's hard for employers and job seekers alike to predict
when things might pick up.
It's particularly rough on older white-collar workers such as Mr.
Wilcox. When he was let go, his salary was $65,000 a year. To try to
preserve his standard of living, he has been seeking a management post with
a salary of at least $50,000. But demand for such positions is much weaker
than the national 5.7% unemployment rate would indicate. For people in
professional and business service, a subcategory that includes insurance
managers and similar white-collar work, the unemployment rate is 8.9%,
according to the latest Department of Labor figures.
Despite laws against age discrimination, employers are avoiding older
workers, partly for fear that they will push up already-high
health-insurance premiums, says Christian Weller, an analyst for the
Economic Policy Institute, a Washington think tank. Employers also are
reluctant to hire and train older workers who might retire in a few years.
They worry such workers will file age-discrimination lawsuits if they are
dismissed.
"It is much easier not to invite someone in for an interview," says Mr.
Wilcox. "That way you don't expose yourself to any liability."
Despite the raking wind, he leaves the hood of his parka down "so they
can see I have an honest face," he says. His coat is unbuttoned "so they
can see what's underneath," a neatly pressed suit and tie. "I hope when
they see the attire they know I mean business," he says, stamping his feet
to keep warm.
After 390 days of actively seeking work, including sending out more than
700 resumes online, by mail and in person, and standing in the dead of
winter holding his sign, Mr. Wilcox has had two interviews, both with
insurance firms.
Michele Wilcox, his wife, says she feels helpless. A freelance designer,
she has added to the family income by selling her crochet patterns to
magazines, earning as much as $25,000 a year. But that has fallen to about
$9,000 in the last 12 months as consolidation in the magazine business has
shrunk her opportunities.
"Sometimes I just want to scream," says Mrs. Wilcox, who is 56. "Dick
has been the breadwinner all these years. I feel so guilty that I can't
pick up where he's left off."
The Wilcoxes consider the sacrifices they've made so far to be small.
Sustained by $21,000 in severance plus nine months of unemployment
benefits, their lifestyle has frayed at the edges but not collapsed. "We
don't eat out any more," Mrs. Wilcox says. Weekend getaways to Vermont also
have been eliminated. Instead of buying gifts, Mrs. Wilcox knitted clothing
and home decorations as Christmas presents for her children and relatives.
The Wilcoxes have scratched plans to replace their rusty 12-year-old
Mitsubishi Galant.
But now, with only $2,500 left, the Wilcoxes face imminent hard choices.
The rent on their four-bedroom house is $2,000 a month. Health-insurance
premiums are $1,200. Food, utilities, car insurance and other expenses
bring the total to $4,000. Unless Mr. Wilcox can get a job near the pay
level he is seeking, with health insurance, he and his wife figure they
will have to move and look for lower-paid hourly work. Mr. Wilcox is
reasonably confident he could get a job as a security guard for $10 or $12
an hour.
The Wilcoxes love their house, which once served as a caretaker's
cottage on a big estate. Looking out on rolling hills and tree-lined
meadows from the porch, Mrs. Wilcox is misty-eyed. "If we have to move,
we're really going to miss this place," she says. "On a lazy summer
afternoon you can just sit here forever."
Mr. Wilcox likens his street-corner advertising, on the intersection of
two major thoroughfares, to "gutsy" things he has done all his life.
Growing up in Daytona Beach, Fla., he rode his tricycle at age four to the
railroad station and boarded a train "just for the thrill of it," he
recalls. His father, a correspondent for Life Magazine, was in the Pacific
covering World War II. His mother was in the hospital. Reported missing by
relatives, he made national news as the victim of a possible kidnapping,
until he was found by railroad officials in Atlanta the following day.
His parents eventually divorced. In his mother's custody, Mr. Wilcox
"became the man of the family," he says. He delivered newspapers, worked
other jobs and cared for his siblings while his mother worked. When he was
12, the family moved to Connecticut because his mother had found a new
job.
Mr. Wilcox aimed for Columbia University and dreamed of being a college
professor. But high-school jobs didn't help his grades. After his freshman
year at Hobart College, he enlisted in the Army rather than be drafted. In
the summer of 1961, his unit, the 18th Infantry, was called on to break the
Russian blockade of West Berlin, in one of the most tense episodes of the
Cold War.
A yellowed copy of the Aug. 21, 1961, edition of the New York Times,
with a picture of the 18th rolling through West Berlin on the front, lies
in Mr. Wilcox's study. He calls it a remembrance of "yet another defining
moment of gutsiness."
Mr. Wilcox dropped out of college near the end of his senior year in
1966 and took a job as an assistant underwriter at Hartford Insurance
Group, in Connecticut, where he met Michele, then a trainee. They married
that year and Mrs. Wilcox quit to raise their children.
Up the Ladder
Mr. Wilcox worked his way up the ladder as an underwriter, at first
handling small policies, and then big corporate clients. He switched jobs
within the industry several times to raise his pay. Concerned about
impending layoffs in 1981, he quit his job as a senior underwriter at
Puritan Life Insurance Co. in Providence, R.I., and moved to Denver for a
position with Rocky Mountain Life Insurance, a unit of Blue Cross Blue
Shield. As operations director, he had one of the top five positions in the
80-employee firm.
Several of Mr. Wilcox's former employers describe him as a good worker.
At Rocky Mountain, he was in charge of pricing policies for companies and
"always managed to come up with a rate that kept us competitive," says
Jerry Robinson, then the company's president and now retired. "Dick
reported directly to me and for the four years he worked for us we always
made money. I attribute a good part of that to him."
In 1987, missing their families in New England, the Wilcoxes returned
East, hoping also to keep their teenage children from settling in the West.
Mr. Wilcox found a job as a senior contract analyst with Boston Mutual
Insurance Co. As a midlevel manager, he ensured that policies were in
regulatory compliance as insurance law changed.
His layoff notice in February 2002, after 15 years at the company, came
as a shock. He returned home that evening and headed straight for his
study. "I needed some quiet time for reflection," he recalls, but after
about half an hour he emerged "full charged." A manager at Boston Mutual
declined to comment on his dismissal or his work record, citing the
company's confidentiality policy.
With his $21,000 severance payment in the bank, Mr. Wilcox felt it was
"a time for new beginnings," he says. He expected to get work if not at
another insurer, then in the human resources department of a major
corporation.
After a brief vacation in Vermont, Mr. Wilcox called a few old friends
in the industry. Mostly midlevel types like himself, they weren't much
help, and referred him to job-hunt Web sites such as Monster.com. He sent
resumes to about 350 companies advertising openings online.
Weeks went by and Mr. Wilcox didn't hear from anyone. "The job market
was just a little slower than usual, but the phone should be ringing any
time now," he says he thought. Economists were predicting a pickup in the
economy in the latter half of 2002. But weeks of no response soon turned
into months. "I was working the Net six to eight hours a day," he says.
"I'd log onto the Web sites of 20 companies a day, look at their job
postings and send them a resume followed up with e-mail reminders."
Most days, Mr. Wilcox spends all morning and a good part of the
afternoon on the computer trolling the Web for job prospects. Monster.com
is usually his first stop. He also logs onto JobCenter.com; Bostonworks,
Careerbuilders, Hotjobs and Bostonjobs. He also visits the Web sites of
insurance companies, including John Hancock, a unit of John Hancock Financial Services
Inc., Sun Life and Guardian Life, a unit of Guardian Inc. "Those are
usually the only ones that have jobs," he said. "Everyone's
downsizing."
Winter and spring passed. By summer, Mr. Wilcox began to get anxious. So
he decided to pound the pavement "like they used to do in the old days," he
says. At first he began visiting office parks within a five-mile radius of
his home. He then expanded the compass on the map to wider and wider
circles, eventually visiting companies 50 miles away.
Cold-calling companies, Mr. Wilcox quickly learned a lesson. "You just
don't do that anymore in a post-Sept. 11 era," he says. He was often asked
to leave by building security, or told to mail his resume or call for an
appointment -- which he did. The few callbacks he received were
disappointing. One annoyed personnel official asked: "Why do I have your
resume?"
Last summer Mr. Wilcox got a call from Sun Life Insurance Co., a unit of
Toronto-based Sun Life
Financial Inc. with offices in Wellesley, a Boston suburb. A
personnel representative told him that a position he had applied for was to
be filled by someone else but that there were a couple of other positions
for which he could be qualified.
Mr. Wilcox grew optimistic. Wellesley was well within commuting
distance. The jobs were in risk management, work he considers himself good
at. After an interview with the head of human resources, he was told his
resume would be forwarded to the managers doing the hiring. He never got a
call. A manager and a company spokesman at Sun Life declined to
comment.
In November, he received a call from Dentaquest Ventures Inc., a big
Boston provider of dental insurance, inviting him for an interview. Mr.
Wilcox sent his gray pin stripes to the cleaners.
After he arrived at the company's offices, Mr. Wilcox grew even more
excited. Interviewed by a vice president, he was commended for his diverse
background in insurance. His lack of experience in dental coverage was not
a problem, he was told, and a follow-up interview was promised. But in
early December a letter came from Dentaquest saying that the company had
selected another candidate. Beth Richard, a marketing manager at the
company, says the company eventually decided not to fill the position.
Mr. Wilcox had run out of unemployment benefits and used up his
severance. He began to tap into his 401(k) retirement plan, then valued at
about $13,000. He had contributed about $22,000 to the plan during his last
four years on the job, and his employer had kicked in a little. But the
money had been invested in mutual funds, which took a pounding as the
market plunged. Like most Americans, his other savings were negligible. The
costs of raising a family of three children, he says, were just too high to
put much aside.
Desperation
As Christmas approached, Mr. Wilcox was overcome by a sense of
desperation. He bought heavy-duty cardboard at Home Depot and made a
6-by-4-foot sign, large enough for passing motorists to notice. He took to
the busy intersection a couple of weeks before Christmas, hoping the
holiday spirit might move someone to respond to his job plea.
Mr. Wilcox has been holding his sign every work day between about 7 and
9 a.m. ever since. Sometimes truck drivers raise their fists in solidarity
or honk their horns. A few people have rolled down their windows to tell
him that they're out of work, too. Other motorists have given him the
finger.
But job offers have been limited. Early on, Mr. Wilcox says he turned
down the chance for a day's work as a plumbing assistant, figuring his time
was better spent job hunting. Another person offered him $10 an hour in
catering. Mr. Wilcox says he is still holding out for a job that would let
him keep the house.
One evening a few weeks ago, he received a phone call from someone
calling herself Barbara asking if he still needed a job. "I'm interested,"
Mr. Wilcox said. The caller then transferred him to a recorded message
describing details of the work, including "a small sum of money" needed
from Mr. Wilcox to get started. As Mr. Wilcox was about to hang up, Barbara
came back on the line.
"This isn't really a job," Mr. Wilcox said angrily.
"Yes, but this is a great opportunity for you to buy your way into a
distribution franchise," she replied. He hung up.
On the street in Canton one Friday morning, Mr. Wilcox caught the eye of
a driver in a sport-utility vehicle. The driver pulled into a nearby
parking lot and motioned Mr. Wilcox toward him. "I know someone in Boston
who's looking for an insurance consultant," the driver said, with the motor
running. A husband and wife, both former dot-commers, were starting an
environmental-cleanup business and needed someone with a strong insurance
background, the driver said. The wife's name, he added, was Stephanie
White.
"What's the husband's name?" Mr. Wilcox asked.
The motorist couldn't remember. "I think they live in West Roxbury," he
blurted, before rushing off.
When Mr. Wilcox returned home, he picked up the phone book for Boston,
which contains the West Roxbury neighborhood. There was no listing for a
Stephanie White. Running his finger down the directory under the surname
"White," he counted at least 50 phone numbers. He decided to postpone his
search until after he took his wife to a doctors appointment.
When he returned that afternoon, he resumed his search for Stephanie
White, calling four of the White listings in the Boston book. No Stephanie
at any of them. Mr. Wilcox then did a Web phone-directory search for
"White" in Boston. None of the 97 listings was for a Stephanie. "It's like
looking for a needle in a haystack," he complained.
With his grandchildren -- Noah, age 3, and Charles, 4 -- shortly due for
a visit, he gave up for the moment, and vowed to call more Whites later. In
difficult times "there's nothing like the closeness of family," Mrs. Wilcox
said. "We look forward to seeing them every week so much."
Children of about the same age often press their noses against car
windows to stare at Mr. Wilcox in the morning. "They think I'm the next
best thing to a circus coming to town," he said. Some parents turn to their
children "and point to me as they drive by," he said. "My guess is they're
saying, 'don't grow up to be like him.' "
Mr. Wilcox often wonders what his late father "would say today if he saw
me standing here." He still hasn't told his mother, who lives in San
Francisco, that he's out of work. Every week, when they talk on the
telephone she asks, "How's your job?" He answers, "Fine, ma."