In late February, Narria Rice's dream seemed at hand: She secured an
unpaid summer internship in a fashion design shop.
The 22-year-old Ms. Rice had looked forward to jumping into the design
process. But early on, Ms. Rice, a major in textile-product design and
production from the University of North Carolina at Greensboro, found
herself in her boss's office for an entirely different reason. The first to
answer an officewide intern page, Ms. Rice was asked to report to her boss
with paper towel and Windex in tow, she says. The boss pointed to the
floor: A dog had had a slight accident. A half-hour later, the receptionist
told Ms. Rice the boss needed someone to clean up a dog accident of a more
serious kind.
"They didn't make me do these things, but it wasn't like I was going to
refuse -- it was my internship," says Ms. Rice, who also handled such
unglamorous tasks as ironing dresses and making copies.
Internships are a critical part of corporate recruiting. In a 2004
survey of 360 companies, nonprofit groups and government offices by the
National Association of Colleges and Employers, 84% reported having
internship programs. About 45% of those employers filled full-time staff
positions out of their intern pools.
As the statistics show, not every internship ends up in the dumps. But
with only about 10 weeks to make the most of a highly coveted summer job,
an internship gone awry can feel like a wasted opportunity or a
disheartening reality check.
Yet experts say there are ways to salvage an unhappy internship or at
least to ensure that you leave with some contacts and lessons learned.
While recruiters often cast internships in their best light, intern work
itself can be dull, if not demeaning. Experts say: Buck up and make the
best of it.
"It's very easy for interns to make themselves the victim and blame the
institution when the internship isn't living up to an expectation," says
William Coplin, a public-policy professor at Syracuse University and author
of "10 Things Employers Want You to Learn in College." Interns should
realize a company doesn't owe them anything, Mr. Coplin says. "You have to
pay your dues and earn the right for a company to trust you," he says.
Experts advise interns to focus on the little tasks to give employers
confidence that they can handle bigger assignments. Do what you are asked
to do on time and with minimal complaining. Be eager to work. And if your
boss isn't communicative, in assignments or feedback, don't let that stymie
you.
"If you have a boss who doesn't have time to speak with you, try talking
to other people around the office to get feedback -- be flexible," says
Bradford Agry, a partner of CareerTeam Partners, a New York
career-management consulting firm. "Perhaps other workers are more
accessible and have more time to help."
If nothing else, a positive attitude can help you make contacts in the
industry, experts say. "Use the environment, resources and the people to
get good recommendations or build contacts for the future," says Mr.
Agry.
Greg Shtraks, an international-affairs major from George Washington
University, had visions that in his 2003 summer internship with the Senate
Foreign Relations Committee he would make a lasting contribution on Capitol
Hill. The reality wasn't quite so majestic.
"I was hoping I'd be doing research and constantly talking to important
people," Mr. Shtraks says. "Instead, all I did was gather statistics and
open mail."
He fell prey to a common mistake made by prospective interns: forgetting
that most interns are at the bottom of an organization's hierarchy and may
not get to do the front-line tasks that go to upper-level employees.
Mr. Shtraks says he concentrated on his duties and shifted his energy to
networking, making sure to meet influential people in the office and gain
more perspective on how the government works. The insights he gained helped
him fine-tune his interests, and this summer he landed an internship with
the Democratic National Committee.
If an internship does crash and burn, don't panic: These are just trial
runs, and part of the point is for you to get a feel for the industry,
experts say. If your internship isn't what you had hoped, consider it a
learning experience and ride it out. Or look for ways to move on.
That's what Ms. Rice did. She says she realized she had focused too much
on the panache of the company and hadn't asked enough questions about what
the internship actually would entail. Bent on making the most of her
summer, she left after two months of the four-month internship and moved to
another opportunity -- also unpaid -- with Vibe magazine. There, she says,
she has worked with stylists and gone to showrooms to pick out clothing for
photo shoots. And there are no dogs.
But Ms. Rice says she doesn't feel like her internship at the design
house was in vain.
"Being there, seeing the environment and seeing what everybody has to go
through taught me one big thing," she says. "I do not want to be a
designer."