Alison Laichter recently endured the proverbial boss from hell.
A promising new job as a program assistant for a small,
nonprofit environmental group in San Francisco soon turned ugly, as her boss
constantly undermined her confidence. During one meeting, she bluntly told Ms.
Laichter that an idea was no good, then proposed the same idea herself a month
later. The supervisor also screamed at her and her co-workers. It was common to
find employees crying in the bathroom.
"She went out of her way to make people feel horrible all the
time," recalls Ms. Laichter, now 24 years old, who lasted 10 months in the job.
After several part-time jobs, she is looking for a new position close to her
home in Berkeley, Calif.
The toxic boss has long been a cliché of management tomes,
career guides and Web sites. Whether they're screamers, door slammers or
high-functioning sociopaths, such managers can badly wound careers and trample
workers' self-esteem in ways that amount to psychological abuse. They also can
infect entire workplaces.
But here's an equally disturbing thought: People sometimes
actually prefer bad bosses and can be complicit in making them destructive. So
contends a new book, "The Allure of Toxic Leaders," by Jean Lipman-Blumen, an
organizational-behavior professor at Claremont Graduate University in Claremont,
Calif. "It's sometimes hard to see through that smokescreen of charisma when you
first encounter a boss or leader," she says.
Toxic leaders manipulate deep psychological needs in their
subordinates, Ms. Lipman-Blumen finds. Because people need to feel secure or
special, she says, they may overlook early signs of unethical or otherwise
damaging behavior.
She also believes that people sometimes repeat unhealthy family
dynamics with their bosses because they're drawn to a situation that feels
familiar. Once trapped by a destructive boss, individuals frequently experience
damaged self-esteem and disorientation that make escape difficult. "Certainly, a
toxic leader who promises to keep you safe is absolutely addictive," she says.
Ms. Laichter says her boss initially "seemed really smart and
intelligent and at the same time hip." The young woman's enthusiasm about
landing a new job last year blinded her to her superior's true colors. Nowadays,
she steers clear of potentially bad employment situations by bringing a list of
questions about how long workers have been there, among other things. She
rejects offers if she doesn't like the answers.
Other experts argue that bad bosses are so common that almost
everyone will work for one someday.
"Organizations need to understand how prevalent the bad-boss
phenomenon is," says Gary Lahey, co-founder of
www.badbossology.com, a Web site devoted to the matter. A
recent survey completed by site visitors found that 48% would fire their boss if
they could, while 29% said they would have their boss assessed by a workplace
psychologist.
If you become snared in the bad-boss trap, begin by assessing
the situation. Ask yourself whether you may be contributing to the problem. Can
you minimize it by performing your job differently? Observe how others interact
with your manager. Some bad bosses have personality disorders that you won't be
able to change -- but you need to figure out how much of the problem begins with
them.
Some career specialists recommend talking to a boss about the
offensive behavior. Be specific and approach him or her with calm and respect.
"The employee should avoid presenting their case from an emotional standpoint,
because when emotions run high, situations can spiral out of control," says
Linda Matias, president of CareerStrides, a coaching company in Smithtown, N.Y.
Be careful about talking to co-workers about your problems with
your manager. "Once they know you're in the boss's crosshairs, there's a darn
good chance that those people are worried about their own careers and they're
not going to protect you," Mr. Lahey says.
The human-resources department isn't always the answer. One
recent study found that only 1% of workers surveyed felt the HR department was
helpful in resolving their problems with a difficult boss. Even if that finding
is an extreme, HR officials must investigate claims of harassment, Ms. Matias
notes, so it can be difficult to keep your complaint from eventually reaching
your boss.
It's helpful to keep a log of your boss's abusive behavior. Ask
a good employment lawyer about your legal options -- whether or not you quit.
And be respectfully assertive with your superior, as toxic bosses frequently
victimize people who acquiesce easily.
Finally, enlarge your internal network by cultivating
relationships with more-senior managers.
"The extent to which you have power," says Mr. Lahey, "is the
extent to which a bad boss isn't going to mess with you."