After a successful 20-year career as a corporate manager, George Hoffman
spent the past five years running -- and eventually selling -- two small
companies. Now, he wants to return to the challenge and resources of a larger
company. Will the corporate world embrace him?
Certainly, many people find themselves in Mr. Hoffman's shoes -- or ones
like them -- these days. From the re-engineering era to the dot-com craze, the
1990s saw managers and executives streaming out of the corporate world to be their
own boss. But the majority of small, entrepreneurial ventures eventually fail,
or are sold. And outside of that all-too-brief dot-com bubble, most of these
small-business owners haven't wound up with millions in the bank. "I have
to work," Mr. Hoffman says. "These days, to be financially
independent, you've got to have $7 million to $8 million in the bank, and I
haven't achieved that yet."
I've written before about disillusioned dot-commers trying to climb back
into the comforting corporate womb. Most were young, tech-savvy foot soldiers,
whose advanced technological skills were still in high demand by corporations
in those talent-short days.
Mr. Hoffman's case is different. He was a small-business owner and before
that, a general manager at the corporate level with broad skills and varied
experiences that are impressive, but sometimes confusing to hiring managers. So
how does he market himself to corporations, at a time when many are in cutback
mode?
Mr. Hoffman e-mailed recently asking for advice on his job search. So we
talked for nearly three hours last week to identify the concerns that will
inevitably arise and to devise strategies for countering them. After his job
search ends, we'll revisit Mr. Hoffman to see how he fared.
An accountant by trade, Mr. Hoffman joined a small apparel-supplies company
in 1980. In 17 years, he held management positions with steadily increasing
authority in operations, manufacturing and sales. By 1996, he'd risen to vice
president and general manager of a division in Greensboro, N.C. By then, the
company had grown to $600 million in sales annually from $25 million when he
started, and management offered him an opportunity to move to its New York
headquarters for a senior executive position.
But Mr. Hoffman was loath to leave Greensboro and uproot his teenage
children. So he gave the company a full year's notice and decided to go into
business for himself. "I had a couple of friends who had their own
businesses," he says. "I felt I had the ability, since I had been
through all the disciplines."
He bought a small emergency medical-services company out of bankruptcy
proceedings in 1997 and turned it around sufficiently by the end of 1999 to
take advantage of the consolidation that industry was undergoing.
He then invested in a struggling banking-software start-up, and became the
company's head of strategic alliances. Within a year, though, he took over as
chief executive officer. He quickly arranged desperately needed funding from a
corporate investor and eventually sold the company last August to that
investor. The two sales have left Mr. Hoffman, at age 51, with satisfying,
though relatively modest, gains to his bank account and a major career decision
to make.
He's reluctant, he says, to abandon the excitement of the entrepreneurial
world, with its atmosphere of lean staffs and rapid growth. He liked the fact
that, with few management layers, he could quickly see the results of his
business decisions. But he also missed the benefits of big companies: the
instant credibility you had with clients and suppliers, the diverse network of
colleagues you could build and the ability to throw far more resources at any
project.
He hopes to combine both worlds in his next job, perhaps as the head of a
growing division within a larger corporation. "At a company with $2
million in sales, you're wearing all the hats," he says. "At a big
company, you can get people to do the financials, and you can focus on
strategic issues."
He brings a wealth of experience to the table, having worked in several
industries and in a broad range of positions. He has shown the ability to grow
new companies and revive older ones. And along the way, he has picked up
degrees in engineering and accounting, along with an M.B.A., C.P.A. and C.M.A.
(certified management accountant). Currently, he is studying for a C.T.P.
(certified turnaround professional) credential.
Still, he has found that his job search is no slam-dunk.
·
Concern: Why did you leave the corporate life after 20
years and why do you now want to come back? Who's to say you won't get happy
feet again in a year or two?
This is the question that comes up most often, he says. It's natural for
managers to wonder. Why did he leave such a cushy gig? Is there something here
I don't know? Was he fired? And now, why would he come back? "They see all
these guys from Pets.com and the like running back to corporations in
droves," he says. "I think there's a perception that you just want to
get out of the fire."
Counter: Mr. Hoffman can point out that he's not running from a
failure, but is coming off a string of successes in both large and small
organizations. And with each new experience, he picked up skills that would
benefit any employer. Now, he's made the conscious decision that his skills and
temperament are best suited to a large-company environment. "I tell people
that you can't really make a good decision about which culture you like best
until you've done both," Mr. Hoffman says. "I have."
·
Concern: Will you now fit into our culture?
"They look at my resume and say, you've been president of your own
company, why do you want to do this?"
Counter: Mr. Hoffman can demonstrate that he's thrived in all kinds
of organizations, big and small, and shown a strong ability to work with
different groups and cultures within organizations. His broad experience has
given him the objectivity he needs to operate within a sizeable organization.
When he was running the division at the apparel-supplies company, a machine
product line was garnering complaints from customers, and the sales and
engineering departments were pointing fingers at each other. Was the machine
faulty, or did salesmen just not know how to peddle it? With no preconceived
notions, Mr. Hoffman spent three weeks on the road, visiting customers using
the machines. Turns out the only people who could operate the complex machinery
were the Ph.D. engineers who designed it. He ordered the entire line
re-engineered, and sales took off. "You can't have a bias up front,"
he says.
·
Concern: How can we use you?
Mr. Hoffman senses that with his broad background, people are a little
confused about what to do with him. "Anything that's confusing is a
distraction," he says. Several interviewers have asked him to define the
job he wants
Counter: That question can be a trap. Be too specific, you may talk
your way out of good opportunities. Be too general, and the company may never
figure out what to do with you. Do your homework. Find out the company's
biggest needs and slant your presentation to stress the experiences and
accomplishments in your background that address those needs.
You also can point out that your diverse background enables you to be a
commando, parachuting in anywhere and being able to do that job. After all,
what did Louis Gerstner know about mainframes when he went from RJR Nabisco to
IBM? "What I bring to the table," Mr. Hoffman says, "is
management discipline across all areas. I know the right questions to ask and I
know how to put the right people in the right positions." This
versatility, he can point out, is especially valuable during a time of
cutbacks.
·
Concern: How do we pay you?
Some managers have difficulty figuring out his pay, given the differences
between pay at big and small companies. "Try to explain to someone that
you were making $40,000 less [at the small company] but got the benefit of a
capital gain from the stock when you sold it," he says. "By the time
you do all the math, you've lost them.
Counter: Construct a pay package filled with performance incentives.
"I'm interested in a heavily performance-based package, so the company
doesn't have much risk," he says. "But if I grow the operation, I
want a compensation package that reflects that."
·
Concern: Is this guy just looking for a soft spot to
land until he retires?
Counter: Fill the room with your energy. Mr. Hoffman is clearly a
high-energy person, and when he starts talking about his desire for a
high-growth situation, the need for change in organizations, his philosophy of
getting out and seeing operations firsthand to see where the problems and
opportunities are, it's clear he's looking for a challenge and not just a place
to retire early.
As he talks about going into places that are stagnating and shaking things
up, however, I caution him not to come on too strong. It's one thing to bring
new energy to a job; it's another to repudiate everything existing management
has done.
He concurs. A more appropriate approach, he says, is to stress your ability
to identify problems and devise solutions. Talk about your process for doing
this and illustrate how you've done it in the past. "I can't go in and say
I'm the savior," he says. "I try to interview them, find out what's
the job and what are they looking for."
Finally, I advise him, take charge of the interview by anticipating concerns
and working responses into casual conversation with your interviewers, so that
as many questions as possible are answered before they're even asked. Mr.
Hoffman, for example, notes that with his kids now grown, he has more
flexibility and is even looking forward to opportunity to travel more on the
job. Mentioning that up front will answer one question that many will have,
even if they don't ask it.
And those who might have questions about his commitment on the job might be
impressed by this statement: "I just don't see myself retiring anytime
soon," he says. "I enjoy the adrenaline rush, breaking in new
accounts."
Overall, Mr. Hoffman has what I think is a very sound approach to his job
search. Now let's see what happens.