Flash! Zap! Ping! Faster than you can say "e-mail" you can blast
your resume to hundreds, perhaps thousands, of recruiters and hiring managers
who want to hear from ambitious, qualified candidates like yourself.
At least, that's what mass e-mailers tell candidates. The reality is more
like that of the laid-off information-technology manager, who e-mailed 1,000
resumes without receiving a single reply. One reason for the low success rate
is that his job-seeking rocket may have touched down in the mailboxes of people
like Paul Glen, a solo consultant in Los Angeles, who has no plans to hire a
colleague.
"I get a lot of these e-mails, usually addressed, 'Dear hiring
manager,' " Mr. Glen notes. "I immediately purge them and block the
senders as spammers."
The mass mailing of resumes is on the rise. About 24% of job hunters used
e-mail services in 2002, compared to 12% in 2001, reports Peter Weddle, chief
executive officer of Weddle's, a Stamford, Conn., firm that researches online
job hunting.
He cautions that senior executives won't have much luck reaching retained
executive-search consultants this way. For more junior candidates, "it's
one part of a multifaceted job search," Mr. Weddle says.
The cost of an electronic mailing starts at around $40 to $50. When
selecting a service, your best choice is one that recruiters or human-resource
managers "opt in to" and that can target specific industries or
regions, according to Mr. Weddle.
Yet the danger of contracting with such a service is that it encourages
passive job hunting, says Steve Rothberg, president and CEO of
CollegeRecruiter.com. "If it's used in conjunction with traditional
networking and aggressive job seeking, then it can expand your reach," he
says. "All it takes is one hit to make it worth the money."
Three Types of Services
Not all blast-mail services are alike. Here are the primary categories and
the pros and cons of each.
1. Job-site mailers.
For basic and practical mailings, consider services that disperse profiles
and resumes to the most popular all-purpose job boards, such as Monster.com and
Hot Jobs.com. Two such services are Resume Rabbit and ResumeAgent. Resume
Rabbit is the more expensive of the two ($60, compared to $40 for Agent), but
it can send resumes to niche boards serving particular industries, such as
ItJobs.net or SalesJobs.com.
According to Mr. Rothberg, some services in this vein try to charge more for
extras, such as manually placing data on various boards instead of e-mailing
it. But, he says, "I don't see the advantage. Do you care whether it's
fully automated or manual, as long as it's done right?"
2. Company mailers.
In this category are services that send resume information to employers,
supposedly to hiring managers. Some services might send resumes to corporate
human-resource staffers and others to staffing-firm employees, while still more
might mail resumes to a combination of the two. An example of this type of firm
is ResumeXPRESS, which is owned by Workstream Inc., a Kanata, Ontario, maker of
software that automates the hiring process.
While some executives will delete such e-mails and blacklist the people who
send them, corporate HR professionals appear to be ambivalent toward mailings
from these services. "I wouldn't not consider a resume just because it
came in this way," notes Carol Martin, a career coach based in Burlingame,
Calif., who also reads resumes for corporate clients.
However, not having to deal with resumes that arrive this way may be why HR
executives don't object to the tactic. "If it's addressed to me, I look at
it. But if it says 'Dear sir or madam,' I pass it over for scanning," says
Robert Tenzer, senior vice president of human resources for Precision Response
Corp., a customer-service outsourcing firm in New York.
At smaller companies, expect your resume to be zapped if it doesn't fit an
immediate opening. But at large companies, such as Deloitte Touche Tohmatsu,
which receives as many as 12,000 resumes weekly, an assistant usually scans
them into a company database that's searched when a job comes up. "Our
recruiters never see a resume until there's an opening," notes Mark Chain,
national director of recruiting and human resources at the New York-based
consulting firm.
In other words, this approach may be benign, but it's also a long shot at
best. "It appears firms aren't even viewing applications placed via their
own Web sites. I therefore can't imagine they're viewing any [received] via
mass distribution," says Henry Bolte, a job-seeking IT executive in the
New York area.
This strategy can backfire occasionally, too. Greg Antonelle , a recruiter
with AimHire Associates LLC in Bedminster, N.J., says that he always asks
candidates if they have applied to a certain company before he contacts it.
"They'll say they haven't, and then the company will tell me they've
gotten this [person's] resume 12 times in the last three months," he
explains. "At that point I step back and tell [the candidate] to follow up
themselves."
Experts agree that the biggest drawback to hiring a blasting service is lack
of control after the "send" button is hit. "One candidate's
resume came to us 288 times, which starts to get annoying," Mr. Chain
noted.
3. Recruiter mailers.
The last subset sends resumes only to headhunters. Four-year-old
ResumeZapper.com has a bare-bones Web site, but both Messrs. Weddle and
Rothberg recommend it.
Brian Alden, a co-founder of the Fredericksburg, Va., company, reports that
the 10,000-plus recruiters on its mailing list completed profiles identifying
their resume preferences. Job seekers complete an online form noting their
preferred job categories and locales, and Zapper matches their resume to the
recruiters.
Mr. Alden says the bulk of the site's recruiters signed up during the hiring
crunch a few years ago and since then, at least 900 have opted out. Still, he
argues that services like his have a role in today's job market.
"If you're looking for a job, more is better than less," he says.
"You can't go to a job fair or networking event and touch 2,000
recruiters. So this is a way to network with people you haven't met yet."
Zapper's large database aside, recruiters' views of blasting services range
from cynical to disparaging. One high-level search consultant even jokes that
the subject lines of some e-mails remind him of personal ads.
"Resume spam guys? I hate 'em," says Robert Lambert, a managing
partner in Irvine, Calif., of search firm Christian & Timbers'
consumer-products practice. "I get 50 resumes a day, usually sent to the
title I held two years ago." Mr. Lambert puts the unsolicited missives in
a folder on his computer desktop. An assistant reviews them, adding any
executive-level bios that might be of interest to the firm's database.
Mr. Antonelle and others occasionally read resumes that arrive via blasters,
but say they'd question candidates who use them before forwarding their resumes
to employers. One such query, according to a New York-based recruiter, is: Do
they know where their resumes have been sent and if not, why? If you know where
you want to work, she wonders, "why are you willing to cede control of
your job search and of how your resume is received and the impression it
makes" by using a blaster?
A good question, and not likely to be answered in a flash.