The ability to write well is an important managerial skill at most
companies, yet it's only one aspect of fulfilling your job's
responsibilities (unless, of course, you write for a living). When
searching for a new position, though, writing is a critical talent that
will separate the finalists from the also-rans. Perhaps that's why so many
candidates find writing resumes, cover letters and other job-search
correspondence so intimidating.
There are several keys to successful job-search writing, the most
important being common sense. In other words, you must communicate
effectively without being inappropriate. This requires an attention to
detail and a willingness to make sure your writing is as clear and concise
as possible, whether you're structuring a cover letter, thank-you note or
tailored resume, as the following advice will illustrate.
The Successful Cover Letter
Cover letters should be more than just wrapping paper for your resume.
They should set you apart from other candidates by providing a sense of how
you think and your eagerness to work for a specific organization. Most of
all, they should give readers a compelling reason to want to see you that
embraces both your qualifications and the vitality you can bring to a
job.
If your cover letters are to meet this tall order, they must clearly
point out your skills, knowledge and track record, and explain how these
credentials can make a tangible contribution to a prospective employer.
"Your letter must be job-specific, so respond to each ad accurately,"
says Carter Giles, a human-resources executive at Front Range Medical
Management in Englewood, Colo. If you demonstrate an understanding of the
company's current issues, such as a shift in customer demand or the
implications of a recent merger, you'll greatly enhance your prospects, he
says.
Most cover letters fail in this regard. Too often, candidates focus on
what they're looking for (salary, geography, advancement, etc.) and not on
how their skills, expertise and past accomplishments can benefit the
employer. In job hunting, as in all forms of sales, the focus should be on
the customer.
"Most job seekers squander the cover-letter opportunity," says Jill
Lynch, a senior corporate marketing specialist at Levi Strauss & Co. in
San Francisco. "The cover letter is a great chance to pique interest and
give a sense of your accomplishments and personality."
When writing cover letters, remember to:
Address each
letter to a specific person, even if you have to make a dozen
phone calls to learn the contact's name, its correct spelling and his or
her title.
Avoid gimmicky openings. It
usually isn't a good idea to begin a cover letter with the kind of jazzy
opening corporations use in direct-mail pieces. While such openings might
attract attention, they often come off as forced, insincere or
unintentionally glib. You're better off simply stating in the first
paragraph why you're writing and why it's in the reader's best interest to
pay attention. For example, "I understand you have a need for senior
accountants. I can help, and would like to tell you more about
how...."
Don't rehash your resume.
Focus instead on the two or three qualities that distinguish you most. Try
to connect these qualities to the job's key requirements. "Give an example
of one successful project -- a mini-case study -- in one paragraph," says
Ms. Lynch.
Write the way you speak.
Important as it is to honor the rules of standard English, it's just as
important in cover letters to avoid stiff, bureaucratic jargon. Write to
inform, not to impress. (Hint: If you're tempted to use a word in a letter
that you wouldn't use in person, replace it with a word that's more
conversational.)
Use personalized letterhead
stationery. "A nice quality bond shows a little more thought and concern
about style and presentation," says Ms. Lynch.
Incorporate information that
reflects your knowledge of the target company: its industry, relevant
issues, potential opportunities, etc.
Check and recheck every
letter you send for typos, bad grammar and spelling mistakes. Find someone,
such as a friend or your spouse, who's good at proofreading, and ask that
person to review everything you write. If you use a computer (and you
should), use the spelling and grammar checkers. These programs aren't
foolproof, but they'll catch obvious errors. Also keep a dictionary and
usage manual handy.
It may not seem fair, but usage and grammar mistakes in letters
frequently turn off potential employers, regardless of your qualifications.
These errors lead people to conclude that if you aren't careful enough to
avoid mistakes in your search, you're likely to be careless when performing
the job.
The Resume: Just Do It
When drafting your resume, remember its primary purpose: to provide an
accurate and succinct account of your qualifications. "Don't waste my time"
with confusing correspondence, says Mr. Giles. "I see so many resumes, I
don't want to have to dig more than necessary."
The process of writing a strong resume is extremely important. Even if
someone else is providing help, you need to do the bulk of the work. Focus
on which aspects of your background are likely to capture the interest of a
would-be employer. Remember, too, that a resume is only one component of a
job search, and spending too much time on it can be counterproductive.
A resume that's illogically organized and written in garbled prose can
knock you out of the running. But after a certain point, continuing to
polish your document may not improve your chances of being interviewed or
hired. "A resume doesn't get you the job," says Ms. Lynch. "It simply gets
you in the door."
A good resume should describe, in one or two pages, your specific
business and professional experience, plus your career accomplishments,
training and education. Do looks count? Yes, but
only to the extent that the resume is neat, professional and easy to read.
While the writing style is important, don't get bogged down trying to
compose in a style that's uncomfortable or forced. What's most critical is
that your resume reads clearly.
"Don't mislead us with jargon or industry terminology," says Mr. Giles.
"Boom-boom-boom: Make it clear, make it concise."
When preparing a resume, make sure that it:
Is one to two pages long and features a
simple, uncluttered layout. Use boldface or all-capital letters for
headings, and only one typeface. Make sure the left and right margins are
at least one inch wide.
Only uses a career objective if you're a recent graduate seeking
an entry-level position. Otherwise, if you want to mention your objective,
do it in your cover letter and make sure it's tailored to the job you're
seeking.
Uses a summary paragraph, but only if the paragraph isn't loaded
with generalities that can just as easily be said about thousands of other
people.
Is customized. Tailoring a resume to specific industries or jobs
is a good idea, and in the age of computers, it's easy to do. If you have
time, consider creating a new resume for each company where you
apply.
Reflects gaps in employment (never lie or try to hide them). If
you took three years off to raise your children, for example, explain it in
your cover letter, but don't omit dates from your resume in hopes that no
one will notice.
One final piece of advice is vital, but frequently overlooked. To
illustrate it, consider my former colleague who searched recently for a
marketing management position. The woman had worked in sales for seven
years at one company, but her resume didn't provide much detail about her
experience in marketing or management. It did, however, highlight some of
her training, such as: "Attended 'Marketing 101,' a seminar for sales
representatives."
Out of curiosity, I asked her about that experience. She said that being
asked to attend this seminar was considered a major honor and that only
five out of 50 sales reps a year were allowed to participate. Really? The
item on her resume now reads, "Invited by senior marketing management to
attend 'Marketing 101,' a seminar for the firm's top five (out of 50)
performers."
When you present your qualifications in a resume, letter or in person,
look for the light under the bushel -- the specific element of the
experience that best communicates your skills and accomplishments.
"Make it relevant to your work experience and how you can help us," says
Ms. Lynch. By writing clearly and directly, you'll successfully navigate
your way through the rough job-search waters of the '90s.