Editor's note: In
this bi-monthly feature, CareerJournal.com presents before and after resumes of
actual job hunters. The name of the candidate, his prior employers and contact
information have been changed.
Clifford had been excited
about becoming chief financial officer of a start-up pharmaceutical company. But
the travel demands of his new job turned out to be excessive, and he became
disillusioned about how the company was being run. In October 2004, just six
months after joining the company, he realized it was time to trot out his resume
and start hunting for a new opportunity.
But the resume he trotted
out wasn't up to par. He wrote it himself, and it didn't sell him very well.
Troubled by the lack of response he was receiving,
he sought a free assessment of his document through an
executive-networking group he had joined. The assignment went to Judy Friedler,
founder of CareerPro International of Amherst, N.Y., and Toronto.
She found several problems.
"He was targeting the executive market, but his resume wasn't fleshed out
enough," says Ms. Friedler. "It didn't provide enough accomplishments or explain
his scope of responsibilities for the companies he worked for. It was very plain
vanilla."
The situation: Clifford recognized he
needed a more impressive document. The 40-something manager hadn't searched on his own for work in years because he had been
recruited to most of his past employers. In three cases, he was recruited to CFO
roles at troubled pharmaceutical companies in need of turnarounds.
Now he wanted to find a new
CFO job or use his document to present his credentials to potential partners or
investors who might join him in buying a young drug company. Clifford retained
Ms. Friedler to prepare a new resume because of her analysis of his
original document. The two worked on several versions before producing the final copy,
and Clifford paid $675 for two electronic documents -- a formatted version that
could be printed out and a file for emailing -- plus a cover letter, Ms. Friedler says.
The challenge: The first problem with
Clifford's original resume was his executive summary, which was short and
generic, starting with the tired phrase "Proven leader with a track record of
delivering results." The summary also didn't list key words describing his
skills and expertise. These are important
because they're often typed into search engines used to hunt for qualified
candidates in computerized resume databanks.
Clifford had used business
jargon to describe his accomplishments.
For instance, to explain why he joined XYZ Corp., he wrote: "Recruited by the
President as a strategic leader and change agent to accelerate a turnaround
which saw sales grow 100% and operating profits increase 230%. This "biz-speak" makes it hard to
decipher some of his accomplishments. He also failed to mention a lot of things
he did, and didn't explain the scope of his jobs, such as how many people and
managers he supervised and the size of his budgets.
His use of the same typeface throughout, varying
between italics and normal type without much consistency, made the document hard to read. Further, Ms. Friedler
adds, "his writing style wasn't dynamic."
The fix: Just about everything is new on
Clifford's revised document. His contact information is easy to locate but the
reader's eye immediately goes to the box at the top. This clearly displays the
senior role he's seeking and his key area of expertise, namely, that he's a
chief financial officer/senior finance executive in process-manufacturing
environments.
The language of the
new profile is powerful and focused. It defines his abilities and value to a
new employer, plus describes the range of problems he's solved. Under "Areas of
Expertise" is a long list -- 16 bulleted items -- of key words that might be
used to hunt for executives of his caliber in a resume database. For instance,
the bulleted items include turnarounds, start-ups, budgeting, forecasting,
mergers and due diligence.
The heading to the next
section, "Career Highlights," indicates that Clifford has listed only his most
prestigious accomplishments and experience. Each employer is described
succinctly. Putting his titles in a different typeface helps them to pop.
For each job, Clifford
describes why he was hired, what he did and whom he managed. In essence, he
tells a story about each job. He follows this with his achievements, which are
organized under the heading, "Key
Accomplishments," for further
emphasis.
Originally, Clifford was
shy about citing additional accomplishments, but Ms. Friedler asked him to
complete a worksheet asking what he did for each company. After that, "he easily
flowed with his accomplishments," she says.
The new bulleted
achievements are easier to understand than those on Clifford's original resume
because the language used to explain them is plainer. On his new resume, for
instance, the reason he joined XYZ Corp. is straightforward: "Brought aboard to
turn around division and change the strategic direction." Many of the results of
his work are quantified, showing the before-and-after improvements. Using
specific numbers makes his achievements more concrete to readers.
As on the original resume,
only the title, dates of employment and company name are cited for his earliest
positions. However, these facts are better organized by running the
job title, company, location and date all on one line.
Clifford's new resume
continues for three pages. Is this document too long? Not for a senior
executive, says Ms. Friedler. The vast majority of resumes she prepares for
senior managers and consultants are three or more pages long, she says. Usually
their experience justifies the length. Moreover, when she's tried to condense
senior executives' resumes to two pages, she says something important to hiring
managers invariably is eliminated or the typeface gets so small that the resume
becomes hard to read.
"When you pick and choose
what to include, you always delete the wrong thing," she says.
When a resume exceeds two
pages, Ms. Friedler says she normally uses the full three pages instead of
making it two-and-a-half sheets. "That doesn't mean you should be too wordy.
Basically, you want it to be easy to read, rather than having to squeeze your
eyes to read 9.5-point type," she adds.
The result: Clifford reports that his new
resume garnered favorable responses from employers. But in the eight months
since his resume makeover, he decided to
purchase a new company. His new resume was the marketing tool he used to
assemble a team of investors and new management for the venture.