With many job postings now requiring candidates to apply via email, first
impressions are made not with a handshake but with words on a computer
screen. How formal should your first email to a recruiter be?
Just as it's usually a good idea to dress your best for an interview,
emails also should be professional and polished, say hiring managers. If you
decide capital letters aren't worth your time, you might be in for a long job
search.
Kristen O'Hara, a senior recruiter for Dallas-based Affiliated Computer
Services Inc., an information-technology outsourcing company, says she has seen
it all, including emails with funky fonts and distracting backgrounds.
"Honestly, there are some emails that have completely ruined a candidate's
chances for me," she says.
To avoid sabotaging your job search, here are some tips to follow when
sending cover letters by email:
1. Forget what Instant Messenger has taught you.
Job recruiters report that young professionals are the applicants most likely
to send too-casual emails.
Liz Shupe, interim director of the career-development center at the
University of Richmond, offers one explanation: "They're treating it like an
IM."
When using Instant Messenger with friends and acquaintances, it's acceptable
to use abbreviations and incomplete sentences and to forgo capital letters and
punctuation. In business correspondence, however, stick to the rules your
English teacher taught you.
"We tell our students that an email is the same exact thing as a cover letter,
without the addresses on top," says Ms. Shupe.
2. Don't be cute.
Your adorable email background of puppies snuggling with kittens has got to
go.
"I remember a particular email written in that 'comic' font," says Ms.
O'Hara. "That's just not professional to be sending to a work contact." She
recommends plain-vanilla fonts, such as Times New Roman and Arial, and black
text on a white background.
Ms. O'Hara also warns against sending emails from quirky email addresses.
Slackerboy@ or Sexgoddess@ might not get the chuckle you hope for. If you leave
your cellphone number as a contact number, make sure your voicemail message is
appropriate, and that means it shouldn't include music, she says.
3. Customize your cover letter to the job.
Wynne Billings, a corporate recruiter, says many of the emails she reads show
a lack of effort on the part of the applicant.
"It's like they just cut and paste the same cover letter to everything
they're doing," says Ms. Billings, who works for Apex Systems Inc., a
technology-staffing firm based in Glen Allen, Va. "It's so not catered
toward our job."
It's a big plus if applicants can show they know a lot about the position
they're applying for, Ms. Billings says. She recommends job hunters use part of
the job description they feel matches their skills or experience to explain why
they'd be good for the position. "Nine out of 10 people don't do that," she
says.
4. Don't ramble.
"Get to the point," says Hank Stringer, a former high-tech company recruiter
in Austin, Texas. He doesn't like it when candidates use gimmicks to try to
attract attention, citing as an example a missive from one applicant that
blathered on about high gas prices. Messages should be straightforward and
concise, he says.
Mr. Stringer, who founded Hire.com, a recruitment-management software and
services firm, says recruiters often have only seconds to devote to each cover
letter they receive, and many are looking for just three things: the titles of
the positions you've held, the companies you've worked for and your educational
background. Anything else, such as a long story about yourself, can get in the
way, he says.
5. If attaching a cover letter, write a brief note in your email.
There's no rule about whether a formal cover letter should be attached to an
email or whether the email itself can serve as a cover letter.
If you attach your cover letter, the text of your email can say: "I really
want to work for your company, please see attached resume and cover letter,"
says Ms. Billings. "Even maybe just tell me briefly why you want to work for my
company, just give me a sentence, then I'm going to open that cover letter and
resume."
Mr. Stringer also warns against being too creative in the subject line of an
email. He recommends: "Experienced candidate seeking position as [name of
position]" or "Experienced candidate seeking position with [name of company]."
"Use one word to describe yourself, but do not go overboard," he says.