In a slowing
economy, employers tend to deliberate longer than usual over hiring decisions.
That means "reference-checking is crucial," says Larry Cambron, president of
Drake Beam Morin Asia, an outplacement firm that helps employees prepare for
career changes. The Asian Wall Street Journal asked Mr. Cambron and Mr. Mak for tips about how
to make your referees work for you, not against you.
Know Your
Referees: Always assume your references will be checked. While putting down
referees with prestigious credentials might look impressive, throwing the name
of a well-known CEO on to your list is meaningless if you "only met him once at
a cocktail party," says Mr. Mak. Make sure your referees have worked with you
directly. If a company asks for character references as well, then a priest,
judge or local legislator might make a nice addition. Otherwise, don't list
them.
Ask
Permission: When a prospective employer calls one of your referees, the last
thing you want that person to say is "Who?" Yet Mr. Mak says many people are
actually surprised to learn that someone has listed them as a referee. To avoid
this awkward and potentially damaging situation, always ask your referees before
listing them on your resume, he says. It's good practice to have three to six
people ready for referencing, says Mr. Cambron. "Certainly, your most recent
boss is an obvious choice, since that's the person best acquainted with your
recent work," he adds.
If your
superiors don't know you're looking for a job, it may be time to tell them so as
to gauge whether they would give strong recommendations -- unless, of course,
doing so puts your current position in jeopardy. If you leave your previous job
on bad terms, it's still a good idea to speak with your former bosses to see
what kind of reference they'd give. If it's bad, leave them off. Colleagues,
clients and former subordinates are also likely choices.
Get Your
Referees Ready: When asking for permission, take 15 minutes to get your referee
up to speed with your situation. Talk about the job you're applying for, the
types of questions you expect a prospective employer might ask and what you've
been doing recently. What kind of questions do prospective employers typically
ask? Terms of employment, former duties, level of performance, personal
strengths and weaknesses and reasons for leaving are among the most common, says
Mr. Cambron.
This is the
best time to head off a potentially bad reference. Make sure both you and your
referee have your story straight. "If you've just been laid off, "the best
approach is to negotiate with your former boss and agree on an appropriate
statement," say Mr. Cambron.
Update Your
List: Nothing is more annoying for an employer than trying to track down a
referee with an out-of-date address or a bad phone number. When talking to your
referees, make sure you have their current address, phone number, company and
job title, Mr. Mak says. Also, you may consider limiting your referees to people
in the region. Referees in Moscow, Tokyo and New York may seem exotic, but it's
often difficult for prospective employers to get in touch with people spread out
over the globe, he warns. Finally, keep your referees apprised of your job
search. Follow up and thank them for their help -- it will smooth the way for
references they may give down the line.