In your job search, you've talked to your ex-boss, five former co-workers,
your in-laws and their in-laws. You've e-mailed your sister, your first
cousins and even your second and third cousins. You've probed for leads from
your pastor, your best friends, your Uncle John and your niece Sue. You've
handed out more business cards than you can count at chamber of commerce
lunches. You've even left four voice mails for that guy who moved to Texas. He
hasn't called back.
If you continue in this manner, you're bound to find someone who
knows someone, but it isn't likely to be soon. The guy from Texas has given up
on the corporate world and is on an extended vacation in Mexico. Your relatives
would love to help, but don't know anyone influential in your industry. And
members of the chamber of commerce simply aren't hiring.
What's the Alternative?
Networking is usually defined as seeking referrals through others. The
emphasis is on securing an introduction to a hiring manager before you
make the call. Almost everyone who has ever studied job hunting will tell you
that it's the surest method of finding a job, yet you've networked your network
to the bone and the results are skimpy or nonexistent. Don't fret. Research
shows that there's another method of landing interviews that's even better than
networking.
It's called direct contact, and it means just that: making cold calls to
people who might be able to hire you, and telling them about your availability
and interest in working for them. Research shows that it's surprisingly
effective.
A 2002 survey of professionals, managers and executives by the Five O'Clock
Club, a career-counseling network based in New York City, shows that direct
contact is a more effective use of time when seeking meetings with hiring
managers.
These polled job seekers called association members, professionals
identified through newspaper articles or Internet research, and other contacts
who were in a position to hire.
Surveyed job hunters spent 24% of their time making these kinds of cold
calls, which yielded 27% of their meetings. In contrast, they spent 45% of
their time networking, yet this job-search technique produced only 35% of their
meetings, the Five O'Clock Club reports.
While these results may not seem too startling, they reveal that
"direct contact is the most time-efficient method for getting meetings
because you can take action yourself," says Richard Bayer, chief operating
officer of the Five O'Clock Club. "Networking takes more time and is more
cumbersome than using direct contact, because if you're networking, you have to
use a third party. Then you may have to get yet another name," before you
reach the hiring authority.
Direct contact was effective for even the senior executives who were
surveyed by the Five O'Clock Club. Although they secured most of their meetings
through networking, direct contact accounted for almost 30%.
Carol Carson, a director at HR OneChoice, an organizational-development
consulting firm with offices in Dallas and San Jose, Calif., recommends that
job seekers spend at least 80% of their time on the phone contacting hiring
managers directly. "I have always taught cold-calling," she says.
Why Direct Contact Works
Why is direct contact so effective? The approach emphasizes looking for new
positions in the marketplace before they're known to the general
public via newspapers and other advertising.
Using direct contact circumvents the many time-consuming steps required by
traditional methods of job searching. You don't have to find someone who can
refer you to a hiring manager. And, "if you're applying to a large
corporation, you must get through a series of screening techniques...filling out
an application, getting your resume entered into a database, getting through
the human-resources department, and passing a phone interview before you even
see the face of a decision maker," says J. Michael Farr, chief executive
officer of JIST Publishing Inc., an Indianapolis producer of career-advice
books. "Picking up the phone and
talking to somebody almost always works better."
Dr. Bayer concurs: "Everyone makes the mistake of placing too much
importance on published openings." His advice? "Contact organizations
that don't publicize openings now, and stay in touch with them. This increases
the chance they'll hire you, rather than post the job, when they need
help."
Four Simple Steps
Most job seekers can use this technique if they apply some time-tested
tactics. It involves just a few simple steps.
1. Adjust your attitude.
Adopt the posture of a busy CEO running your own business. When you approach
executives and hiring managers at businesses you'd like to work for, think of
yourself as an equal. Act as if you're a busy professional making a business
proposal, rather than a job hunter seeking a position. Think of your resume as
a powerful business proposal outlining a contribution you'd like to make to
that company, not as a document describing past accomplishments.
2. Do your homework on employers.
Select the companies you'd like to work for, regardless of whether
there's an advertised opening. You can choose companies you already know about,
peruse the Yellow Pages for businesses in your area, or plumb Internet
databases. Your search parameters can include industry, location and company
size.
A helpful online database is Hoovers.com,
which offers a lot of useful company information free of charge. This includes
a company synopsis, headquarters and subsidiary locations, list of competitors,
press releases, news stories, names of executives and other related material.
Paying a monthly fee allows access to more detailed information, including the
names of departmental directors and executives.
Your local library may have other helpful business databases. If you're
unemployed, you'll most likely qualify to use a local government-sponsored Career One-Stop Center,
which provide a wide range of work force assistance and resources. Finally,
most outplacement firms have access to proprietary databases. Using Dun &
Bradstreet's Million Dollar Database, you can search for public and private
companies within a specified distance of your home ZIP Code.
3. Research the decision makers.
Once you've targeted the companies you'd like to work for, identify the
person with the power to hire you. Most likely, this is the boss of
the person who would be your manager if you worked at that company. Introduce yourself, by phone, with a "pitch" that includes your name,
level of experience and a key accomplishment. If he or she is receptive, give
them a bit of background information on, say, your education, and request an
interview.
4. Follow up.
Offer answers to the contact's objections. If he or she says,
"We don't have any openings right now," your response should be:
"That's fine. What I'm really interested in is finding a company that's a
good match for my skills for the long term. I'd like to meet with you to
discuss potential future opportunities. When would this be convenient?"
After you've agreed on an appointment time, send a thank-you
note citing your appreciation for the manager's time on the phone and
confirming the meeting.
Picking Up the Phone
It's true that most people don't want to pick up the phone and
"pitch" their skills to a complete stranger. But many job seekers
have had success with this approach.
Michael Vasquez, an unemployed director of engineering in Concord, Calif.,
was laid off last summer. Initially, he balked at the idea of cold calling.
"I'm not a salesman," he protested. "I'm an engineer!" But
since he'd been jobless for seven months and was running out of funds, he
decided to give it a try.
Mr. Vasquez didn't hit pay dirt on his first, second even tenth call. It
took 15 tries before he finally set up an appointment. He secured a meeting
with an engineering executive at a large media conglomerate. The interview was
a success. Six weeks ago, he was promised a senior engineering manager position
in the next three months, when the job is vacated due to retirement. He's
continuing to search in the interim as he knows the hiring climate at employers
can shift at any time.
As a sales and marketing executive in San Jose, Toni Goldberg was an old
hand at cold calling. After being laid off from International Business Machines
Corp. in 2001, she made this method her chief job-search tool. Ms. Goldberg was
either lucky, or all those years of cold calling as a young sales manager paid
off. She made appointments for four face-to-face meetings in less than an hour.
She had her pick of new positions. Within three weeks, she had accepted an
offer that came with an 18% pay increase.
Given the scarcity of openings in this tight job market, relying on
published advertisements isn't the best way to learn about available positions. And when networking isn't working, direct contact
is an effective route to a new job.
It doesn't take a special personality to use this strategy. Even shy people
can make it work. Be prepared to persist. The majority of your calls won't
result in a meeting. When one finally does, you'll be booking an interview
before your competition gets a chance to lick the stamp.