Forget about Big Brother. Your next prospective employer is likely to take an
uncomfortably close-up look at you.
In this post-9/11 and corporate-scandal age, "employers want to know exactly
who's working for them," says Mark Esposito, a managing partner in the
financial-services practice at executive-recruiting firm Christian & Timbers. So
companies are checking more often and digging deeper into the professional and
personal lives of potential employees.
Last year, 80% of employers did criminal-background checks on potential
hires, up from 51% in 1996, according to the Society for Human Resource
Management, and 35% did credit checks, up from 19% in 1996. In addition, 79%
checked previous work history. For top-level positions, employers asked for as
many as 10 references, not the four or six they might have wanted before Sept.
11, 2001, says
Mr. Esposito.
There are abundant anecdotes and statistics illustrating why companies are
being so careful. There were more than 18,500 arrests for embezzlement in the
U.S. in 2002, the most recent numbers available from the Federal Bureau of
Investigation. Meanwhile, Christian & Timbers looked at 7,000 executive resumes
that same year and found exaggerated or flat-out false information on 23% of
them.
Kenneth Lonchar resigned his chief financial officer position at Veritas
Software in 2002 when it came to light that he didn't have the Stanford
University M.B.A. he said he did. Bausch & Lomb denied its chief executive
Robert Zarella his annual bonus when it made a similar discovery about him the
same year.
Meanwhile, a proliferation of database services has made it easier than ever
to ferret out both the little white lies and the whoppers. "You can get
background checks for as little as $25 or $50 a person," says Louis Rovner, a
psychologist in Los Angeles who advises businesses about terrorist psychology
and other security issues. A company typically will check for criminal
convictions and sometimes check driving records, even when driving isn't part of
the job. For financial or security-related jobs, it might look at recent credit
history, too.
But for top executives, the check won't stop there. The Fair Credit Reporting
Act allows pre-employment checks on candidates who will earn more than $75,000 a
year to dig deeper and go further back in time.
Greater Scrutiny
Kroll, a security-consulting firm in New York, screens C-level candidates for
clients, "We'll ask each of the person's references for three others, so we can
talk to people who haven't been prepped," says Peter Turecek, managing director
of the company's business-investigations and intelligence division. They'll also
look at civil-court records to see whether a person has sued or been sued a
little too often.
Companies can't legally delve into your past without your consent, but in a
still-tough employment market, job seekers are unlikely to risk putting
themselves out of the running. A survey by Choicepoint, a company in Alpharetta,
Ga., that does pre-employment screening, found that a majority of workers think
that it's all right for employers to screen for criminal histories or
professional misconduct, but feel that looking at civil lawsuits or credit-card
usage is an invasion of privacy.
Julie Lucas had to get past a drug test and credit check to get her job as
director of public relations at Teletech Holdings, in Englewood, Colo. "I had
never [faced] this type of scrutiny. It was a little disconcerting," she says.
"But [my job] does put me somewhat in the public spotlight, and, given the
climate of these past few years, the corporate scandals and questionable, not to
mention unethical, management decisions, it's not a bad decision to have a
closer review of hires."
If you're a job seeker facing a background check, there are steps you can
take to make sure no closeted skeletons take you out of the running for a great
job.
Know what they'll find before they do.
Pam Dixon, executive director of the World Privacy Forum, a not-for-profit
research group in Encinitas, Calif., recommends that higher-level managers
engage a private investigator or a firm such as Kroll before beginning a job
hunt to find out what potential employers might dig up. "It's expensive,
especially if you think you have a squeaky-clean record," she says. "But,
these checks really do influence careers, so if you're an executive it's worth
doing."
Tell them what they might find.
When Mr. Turecek first applied for a job with Kroll, he knew the firm would
turn up the credit card he maxed out paying tuition for his last semester of
graduate school, so he told the company about it. "I explained what the debt was
and pointed out that even while I was job hunting I'd been making minimum
payments on a regular basis," he says.
If you have a blemish and there's a simple explanation for it, then explain.
Emmy Allgood, head of personnel at Borell Private Bank & Trust in San Mateo,
Calif., says, "We know there can be mitigating circumstances. Maybe a former
spouse left you with a lot of credit-card debt."
If you have a more serious black spot, say a conviction for marijuana
possession, own up to it, but be able to show that you've made amends by getting
counseling or doing related volunteer work (maybe educating teens about drugs).
Be proactive if something goes wrong.
Les Rosen, president of Employment Screening Resources, a screening service
in Novato, Calif., cautions that even the most sophisticated databases make
mistakes. "Everyone has what we call a computer twin, [someone] who has the same
name and a similar date of birth that a computer can mistake for you," he says.
In addition, not all screening services are created equal. Beth Givens,
director of the Privacy Rights Clearinghouse in San Diego, receives countless
e-mails from people who lost out on job opportunities because of sloppy checks
that used their names but overlooked qualifiers like middle initials or Social
Security numbers. Or they'd unknowingly suffered from an identity theft that
left a trail of bad credit or petty crimes in their name.
If you're turned down for a job because of something in your
background check, the company is obligated by the Fair Credit Reporting Act to
let you know. It's also supposed to give you a copy of the report, but this step
is sometimes overlooked, especially at small and midsize companies.
Mr. Rosen and Ms. Givens both recommend being proactive if you've gotten as
far as a pre-employment check and then never heard from the company again or
received a rejection letter. After all, if the company is doing a check, it
usually means you're a finalist, if not the finalist.
"They're probably dismayed that they came so close to letting a bad apple
into their organization," Mr. Rosen says. "If it turns out that's not the case,
and they can salvage the situation, they might be relieved." Call the company,
he says, and ask for a copy of the report. If you see any mistakes, let them
know right away. "Sometimes people still don't get the job, but at least you
know the mistake is out there, and you can fix it before the next opportunity."