Beyond Google, how else can you investigate a company's office
culture? Here, a trove of tips and tricks from people who know how to size up a
prospective employer.
Background Check: "Ask the interviewer or the company
representative about her own background, and compare the responses among
individuals. Does the company bring in people from eclectic backgrounds? That
says a lot about what you're likely to find at the firm."
-- Gerry Bollman, director of university recruiting,
Booz Allen Hamilton, Cleveland
Canvas: "Tell the interviewer you'd like to speak with someone
in a different department than the one you're interviewing in -- customer
service, for example, or distribution. Look for common threads."
-- Kim Ratto, recruiter, Birkenstock USA, Novato,
Calif.
Fun Factor: "A company can make an effort to have its office
reflect its personality. You don't want to put streamers up, but if the
reception area is brightly lit and painted, and if the walls reflect what the
company does -- we have movie posters on the wall -- this is the first thing you
see, and it tells you this might be a fun place to work."
-- Ben Coplon, postproduction supervisor, Miramax
Films, New York
Small Talk Is Big: "I got my best information by arriving early
and speaking to the receptionist. I learned that decisions at this firm only
came straight from the top."
-- Mary Anne Thompson, president of Going Global,
Washington, which compiles country-specific employment data
The Coffee Test: "If I offer someone a cup of coffee, I might
get it myself, or I might ask my secretary to get it. Does she respond
enthusiastically, or is she dejected? It's in the tone that she answers. You
have to keep your antenna up for these subtleties."
-- David Rauch, hiring partner, Snell & Wilmer, a
350-lawyer firm, Phoenix
Wait Time: "If you have 10 interviews [for the same job] in
three months, figure decision making at the company is a tortuous process."
-- B.J. Gallagher, employment consultant, Los Angeles
Reading into Questions: "The questions asked by the interviewer
might indicate that the company focuses on particular things like leadership,
say, or creativity. At one company I interviewed at a long time ago, I was
asked, 'Imagine for a moment that you are blind. Describe blue to me.'"
-- Gerry Bollman, Booz Allen Hamilton
Watch the Clock: "Get at lifestyle-at-work issues by asking,
'Will you describe a typical week on the job?' If you can, schedule an interview
around lunchtime, or after hours, so you can see how many people are still on
the clock."
-- Gary Alpert, CEO, WetFeet Inc., an
employment-consulting firm, San Francisco
Family Affairs: "Look to see if there are pictures of families,
especially children, in lawyers' offices. I've not only got pictures of my kids,
I have a huge bulletin board with all their artwork. One of my female partners
once told me she believes this makes a big impact on people who come in here.
They see a male partner who's showing how important his kids are."
-- David Rauch, Snell & Wilmer
Art of the Deal: "If you're interviewing at a nonprofit, see
whether there's art on the walls. Many firms don't have any. Having artwork up
can be a sign that 'you've made it' as a nonprofit -- in other words, that
there's funding."
-- Lauren Brust, managing director, City University of
New York, Institute for Software Design and Development, New York
Welcome Wagon: "How does the receptionist let the interviewer
know you're there? Is it 'Mr. Smith is ready to see you now'? Or 'Bill is ready
for you'? Or does she yell, 'Hey, Bill, he's here!'? Think about what you could
live with. A receptionist chewing gum? Perhaps. A boss yelling at the
receptionist? That's not something you want to overlook."
-- Ben Coplon, Miramax Films
One Bad Apple: "Sure, an interviewer is a representative of an
organization and its culture. But don't judge an entire organization's culture
on one person. If an interviewer doesn't maintain eye contact, for example,
maybe he's having a bad day, maybe he got in late last night because of a
snowstorm. Pay attention to several interviewers over the course of the process.
You'll end up with a more accurate picture."
-- Richard McNulty, director of career development,
Dartmouth's Tuck School of Business, and former management consulting recruiter,
Hanover, N.H.
Look Around: "We conduct a lot of interviews on a big, open
patio outside. Out there, candidates can see our employees walking around our
campus, sitting outside talking, going for a run -- it's a good indicator of
what it's like to work here."
-- Kim Ratto, Birkenstock USA
Congratulations: "A good question: Ask how the organization
celebrates success. Is this an organization that has a culture that recognizes
and rewards people for the value they contribute, or do they just say, 'It's in
your paycheck'?"
-- Gerry Bollman, Booz Allen Hamilton