It is hard to get a job in a recessionary environment, no matter what
means are used. But some job seekers say they are becoming particularly
disenchanted with big online job sites.
Users say the boards often have out-of-date listings and that inquiries
go unacknowledged by potential employers. In fact, many users are finding
that job hunts conducted solely online rarely produce jobs -- a phenomenon
made worse by the current economic downturn.
Take Grace Dubois. The 37-year-old Connersville, Ind., resident spends
roughly five hours a day on the Web job hunting through job boards. Over
the past nine months, the unemployed health-care administrator and
nutrition consultant has applied for nearly 400 health-care industry jobs
online. Yet she has landed only seven job interviews and not many responses
from other potential employers.
"I don't know if they're even getting my resume," Ms. Dubois complains.
"When they list jobs on the Internet, there's often no phone number or
name, just an e-mail or a fax [number]. You don't know where your resume is
going. There's no acknowledgment. The Internet has made a lot of people
lazy."
Posted vacancies are often out of date, Ms. Dubois says. She suspects
some are designed merely to get information about job seekers into the
databases of outside recruiters. Machines, not humans, often match job
openings to candidates -- one reason that Ms. Dubois receives numerous
e-mails about irrelevant openings. "They keep sending me engineering jobs,
which I don't even ask for," she says.
Her frustration is a far cry from the way Internet job hunts were
supposed to go. The major online job boards offer hundreds of thousands of
opportunities, providing job seekers an alternative to searching corporate
Web sites and local newspaper help-wanted ads. To job hunters, they have
held out the promise of getting a resume in front of a vast pool of
potential employers with relative ease.
But despite the reach and apparent ease online job searches offer, a
surprisingly small proportion of jobs get filled that way. Only 6% of hires
for management-level jobs currently occur through any Internet site,
compared with 61% for networking, according to a recent study by Drake Beam
Morin, a New York firm that provides outplacement counseling services to
big companies and advises job seekers on a variety of methods including the
job boards.
Another study indicates most successful job-search contacts made online
in 2001 happened directly at corporate Web sites, not through job boards.
At nine big public companies, which combined made more than 62,000 hires
last year, 16% of total hires were initiated at the corporate Web site,
according to the study, conducted by CareerXroads, a consulting company in
Kendall Park, N.J., that publishes an annual guide to job boards and
consults with companies on their Web sites. The percentage of hires made
through the four biggest job boards, Monster.com, Hotjobs.com, CareerBuilder and HeadHunter.net, was far smaller -- 1.4%, 0.39%, 0.29% and 0.27%,
respectively.
Job seekers should use the Internet to collect information, says Mark
Mehler, a CareerXroads principal. But he cautions them against overreliance
on the Internet. People should remember "that in the majority of
corporations in America, employee referrals are the No. 1 source of how
people get hired," he says.
Dimitri Boylan, president and chief executive of Hotjobs.com, says it's
not the job boards' fault if some resumes attract few responses. "In terms
of not getting a reply to a job, that's primarily the company's option," he
says, adding, "Right now, they are getting a lot of applicants."
Hotjobs.com Ltd. has agreed to be acquired by Yahoo Inc. Mr. Boylan acknowledges
the chance that overloaded hiring managers will lose track of applicants.
However, "it's less so with an online system than it is with a box full of
resumes," he says.
Jeff Taylor, founder of Monster.com and a global director at the job
board's parent, TMP
Worldwide Inc., acknowledges imperfections in database search
tools. "I've said that I'll go to my grave trying to improve database
searching and tools," he says, adding, "I feel pretty good about the way
the system matches up skills with openings and will continue to improve
it." Barry Lawrence, a spokesman for CareerBuilder Inc., which recently
acquired Headhunter.net, similarly defended the company's sites. Job
seekers are "just not as patient as they used to be," he says, citing the
current weakened job market.
"All job boards can do is bring you to the company's front door," says
Tony Lee, general manager of CareerJournal.com, the executive career site of The Wall Street Journal. Savvy
employers, he adds, use automated response systems, so job seekers know
their resume has been received. Currently, the biggest complaint among job
seekers using CareerJournal is that there aren't enough listings: There are
now roughly 23,000 jobs on the site, compared with about 35,000 a year ago,
a result of the economic slowdown, Mr. Lee says.
In addition to the giant job boards, there are niche sites catering to
professions ranging from accounting to weed science. But as the number of
job boards has skyrocketed, so has competition among applicants using them
-- especially since the unemployment rate began to rise last year.
As a result, the frustrations of searching for a job in a slow economy
happen at warp speed. "We've never gone through a recession with e-mail and
with the Internet," says Cary Smith, director of marketing technology for
Cigna Corp., an employee-benefits
provider based in Philadelphia. "It has become very easy to create a resume
and then transmit it effortlessly and instantaneously to whomever you want
to send it to."
Indeed, the ease with which candidates can create and send out resumes
online has meant that employers trying to fill a post can expect to be
deluged. Daniel Parrillo, president of Strategi, a small Stockton, Calif.,
technology-recruiting firm, recently posted an opening for an engineering
vice president on five job boards at 4 p.m. By the time he arrived at work
the next morning, he had 321 electronic resumes from people whose
experience ranged from chief operating officer to help-desk troubleshooter.
Several days later, he still hadn't even opened 71 of the responses.
"I probably do have one diamond in the rough in those 71 e-mails I still
have to get to," Mr. Parillo says. "But unfortunately, if I do find this
person, they're going to get into the process too late." He estimates he'll
eventually respond to about 80% of the applicants, in most cases sending a
"canned e-mail" note.