Not long ago, searching the Web for the name Craig Pratt turned
up a photo on Mr. Pratt's personal Web page showing a pair of jeans-clad
high-heeled legs in the air with Mr. Pratt standing between them. There were
pictures of Mr. Pratt's various drunken exploits. There were messages from
friends about his dating habits.
A few months ago, Mr. Pratt, who is 22 years old, suddenly felt
the need to kill that online self. He had just landed a job interview at a San
Francisco public-relations firm. "I started freaking out," he says, worried that
his potential employer might discover his rowdy online identity at MySpace.com,
the Web site owned by News Corp. where he had posted the page that kept turning
up in search results.
So he created a brand new online self, composing a new profile
that left out embarrassing photos. He also pays much closer attention to the
comments posted by his friends and pulls down the questionable ones as soon as
he finds them. He changed his favorite book from Honcho, the hardcore magazine
for gay men -- a joke, he says -- to "the complete works of Charles Dickens."
But inventing a new self was much easier than killing the old
one. He says he emailed MySpace, begging the site to take down his old page.
Nothing happened. He sent at least eight more urgent messages to the site,
including a note to MySpace co-founder Tom Anderson. Finally, he received a
cryptic email telling him to write his user name -- "craigisanidiot" -- and
password with a marker on a piece of paper, to take a photo of himself holding
it up, and to email it to MySpace along with a note saying, "I wish to be
removed from MySpace."
His bawdy old self finally disappeared. Dani Dudeck, a MySpace
spokeswoman, says Mr. Pratt should have been able to get rid of the profile with
just a few clicks of his mouse without having to email MySpace, but Mr. Pratt
says that didn't work for him.
"Getting rid of your account is not an impossibility at all.
People do it every day," says Ms. Dudeck. She says she wasn't able to track down
the company's correspondence with Mr. Pratt but that his experience seems
unusual.
People who have spent years leaving behind traces of themselves
all over the Web are finding it's hard to erase them. Susan Amirian, a
54-year-old media professor in East Stroudsburg, Pa., has lost more than 100
pounds in two years and is trying to start dating online. But she had a lot of
trouble getting a batch of pictures from her heavier days out of Google Inc.'s
image archive. She emailed former employers and academic publications that had
posted the old photos on Web pages and all agreed to take down the photos. Yet
Google's image-search tool still turned them up for months, despite Ms.
Amirian's emails to Google's help desk asking that they be removed.
Ms. Amirian, who was recently divorced, thinks that potential
mates will find the old photos and avoid her. "They're going to Google me and
come up with these monstrous pictures," she says. A Google spokeswoman declined
to comment on Ms. Amirian's experience, citing a company policy of keeping
communications with customers private.
Google and Yahoo Inc. decline to say how often they hear from
people soliciting help with their disappearing acts. The companies say their
typical response to such inquiries is that they can't help. Both generally send
an email back explaining that the most effective tack is to talk to the person
who put the material up in the first place, say spokespeople from both
companies. "I think it's important to understand that Google taking it down
doesn't mean it's off the Internet," says Sonya Boralv, a Google spokeswoman.
Still, search companies say there are rare cases in which they
remove links to certain Web pages. For instance, Yahoo pulls down links to pages
that show confidential information like Social Security numbers or credit-card
data when it gets reports from users, the spokesman says.
Yahoo's position didn't satisfy a 49-year-old Portland, Ore.,
woman named Cecilia Barnes, who sued the company last year for $3 million in
Multnomah County circuit court. In the suit, Ms. Barnes alleged that her
ex-boyfriend posted fake profiles under Ms. Barnes's name in a section of Yahoo,
which included nude photographs and Ms. Barnes's contact information at work.
Yahoo eventually removed the profiles, but Ms. Barnes argued that the site
should have done so earlier.
The case was dismissed, on the grounds that the
Telecommunications Act of 1996 says Internet companies cannot be held legally
responsible for material published on a Web site by a third party. Ms. Barnes is
appealing the decision in the U.S. Court of Appeals for the Ninth Circuit. She
declined to comment through her lawyer, Thomas Rask.
Matt Terich, a 32-year-old computer programmer in Seattle,
recently discovered to his horror that his buddies had decided it would be funny
to attach his name to a fake Amazon.com review of a sex toy. He stumbled upon
the practical joke in May when he idly searched for his name on Google. The
review turned up on the second page of results. When none of his friends would
confess to the prank, he sent a note to Amazon.com's customer-service
department: "As hilarious as my friends are, can you please take down the
following comment? It shows up in Google searches and kinda bums me out."
Mr. Terich -- who was trying to start a business designing
wedding invitations -- began to get desperate when days passed, and he still
hadn't heard from Amazon. He grilled his friends, who finally confessed and took
down the review they had posted on Amazon.
Last year, Heather Anne Hogan, a 27-year-old accountant in
Braselton, Ga., ran into an old friend at a local restaurant whom she hadn't
spoken with in years. Within minutes, the friend had asked about an awful date
Ms. Hogan had recently gone on. Ms. Hogan was horrified when she realized the
friend had been reading her blog, which came up in a Web search for her name.
So Ms. Hogan studied the techniques used by marketers to push
Web sites higher in search results, like including one's own full name in the
blog's title. Then, she did the opposite, taking her name out of certain parts
of her blog and changing the way she posted links to family members' blogs. It
worked: Her Web site quickly tumbled lower in results.
By last fall, she had experienced enough of obscurity and
wanted to be seen online again. So she started a blog at a new site, without
using all the tricks to hide it. The new site, heatherannehogan.com, comes up
first in a Google search for her name.