Quick -- what's the best job you've ever had?
Without too much effort, you can probably think of a time when you were energized and
engaged by your work. You couldn't wait for each day to start, staying late wasn't a
burden and you felt you were making a difference -- and that others noticed. This is your
career best, the high point of your career so far.
This blessed state may have lasted a few weeks, months or even years, but it probably
didn't last forever. Perhaps it couldn't last forever. Life consists of ups and downs,
peaks and valleys. But suppose you could increase the frequency and intensity of the peaks
and create career bests on a regular basis? The consequences would be tremendous.
"Having a career best creates an insatiable desire for more career bests,"
says Sallie Hightower, principal consultant with Conoco University at Conoco Inc., a
Houston-based petroleum company. During a career best, "we feel we've taken ourselves
out of business-as-usual, to a place where we've expanded our individual capacities while
simultaneously contributing to a larger business effort," she says.
Picture yourself being so clear about your career best factors that you would
instinctively know which job opportunities to pursue. By taking the following steps, you
can engineer your next career best.
Your Personal Highlight Film
If you were creating a highlight film of your career to date, what clips would you
include? Which experiences do you remember fondly and why? Don't just focus on the past.
You may be having a career best right now. The key is to analyze why you consider the
experience a career best. What's going on? Make a list. Stop reading this article until
you've identified the factors that were present in your most recent career best.
After you list key factors, it may surprise you to know that they aren't unique to you.
In fact, they're remarkably consistent with what other employees say. When people describe
their career best experiences, they almost always talk about the following
characteristics:
- Being challenged
- Having a lot of autonomy
- Seeing the impact of their work
- Learning something new
- Working with a great team of people
- Having solid management support
- Working toward clear goals
- Doing something new
- Using creativity
- Owning the whole task -- seeing something through to completion
- Feeling recognized by peers and management
- Doing the impossible
Your career best probably didn't include all these items, but you likely cited more
than half. Most people think they're unique and different, but when defining what makes us
love our work, we're remarkably alike. The same responses occur across nationalities,
industries, job functions and job levels. Senior executives in Stamford, Conn., describe
their career bests about the same way as computer programmers in San Jose, Calif., or oil
field workers in Louisiana.
Your career bests are based on a universal set of building blocks. They also
incorporate these three truths:
- They tap into your talents and passions.
The more than 20,000 professionals we've
surveyed say their career bests allow them to use unique skills and engage their
interests. Lesson: Career bests happen when you find a way to get paid for doing what
you're good at -- and for what you love doing.
- They add tremendous value to the organization.
Here again, when we ask people to
rate the degree to which they were adding value to their employer during their career
bests, they always describe evidence of extremely high contribution. They're making a
difference, and their employer knows it. Career bests create a huge windfall for the
employer -- and increased advancement opportunities for employees.
- They were most likely a product of luck rather than planning.
Employees usually say
that their career bests came from being "in the right place at the right time."
Rarely do they say, "I took the initiative to make it happen."
This is what should be reversed. Trusting your career to chance is risky. You might end
up in a fun, fulfilling assignment, but you're more likely to find yourself in a career
"worst," where you hate what you're doing and you're not very good at it,
either.
"It's difficult to recover from a career worst," says Ms. Hightower.
"Our self-esteem gets affected. Our willingness to take risks is negatively impacted.
Perhaps even our ability to trust in others is weakened."
But you can increase the frequency of your career bests by understanding the factors
you need to achieve them, then making informed decisions about which job opportunities to
pursue.
At the TOP of Your Game
To know which factors create career bests, consider the following model:
Career bests happen at the "sweet spot" in the middle: the place where your
talents (T), the organization's needs (O), and your passions (P) overlap. The equation,
then, is: T + O + P = Career Best. That's why a career best can be described as being at the TOP of
your game. Each part is critical:
Talents. These are your innate abilities and inborn strengths -- those things you
naturally do well. Career bests typically draw on these abilities and push them to new
heights. In some cases, career best experiences cause you to discover new talents. In
nearly all cases, your talents go far beyond your "hard skills" or technical
training. The total package has to include your "soft skills" as well. In fact,
these additional talents often are what differentiate you from other employees.
You may consider doing a rigorous assessment of your strengths and gifts, perhaps
drawing insights from those who know you best (a process known as "360-degree
feedback").
Organization needs. Career bests aren't about pure self-actualization. Like it or
not, your career is played out in organizations. Ignore what your employer needs and you
jeopardize your ability to sustain a career best. You may have fun for a while, but
eventually, your employer will ask, "What's in this for me?"
Paradoxically, your enjoyment on the job depends on your ability to contribute. Very
few people score high on job satisfaction and low on job contribution. No one wants to
feel irrelevant -- especially in an era of cost-cutting and economic belt-tightening. So
strong is this relationship that it creates an axiom: Contribution drives satisfaction,
not necessarily vice versa.
Take the case of Art Emrich, now a vice president at Kanbay Inc., a Rosemont, Ill.,
information technology company. He overcame tremendous challenges to achieve a career best
at his previous employer, E.I. DuPont De Nemours & Co. His task was to introduce an
employee development program to a global workforce of more than 50,000 people.
"I had to sell the idea, design a global delivery process, deliver the workshop,
train and certify other trainers, keep up with logistics, document success stories, and
focus on continuously improving all aspects of the project," he says. The payoff came
from seeing his work have lasting impact. The process became one of Dupont's corporate
"Best Practices" and was "actively used by everyone from the CEO to
entry-level employees," says Mr. Emrich. "I can look back with pride in the
knowledge that my efforts will leave a positive mark on the company for years to
come."
If you're feeling unhappy and disconnected at work, one of your first diagnostic
questions ought to be, "Do I feel like I'm adding value? Am I a key contributor to
the success of this enterprise?" Until you can answer "yes" to such
queries, your odds of creating a career best are minimal
Passions. This is the connection to your heart. Career bests happen when your work
fascinates, stimulates, captivates, enthralls and excites you. Unless your work engages
you at a near-visceral level, you're likely to leave much of your discretionary energy at
the door when you arrive -- and neither you nor your employer wants that.
"When's the last time your boss asked you about your passion?" asks Todd
Cook, an independent organizational consultant in Diamond Lake, Ill. "We always talk
about our talents and skills and the organization's needs. Our passions get left
out."
Example: Mr. Cook once had an administrative assistant named Jackie, who had such
strong skills that she was at the top of her pay scale. However, she was becoming bored,
so he asked her, "What are you interested in?" Her answer: teaching.
During the next few months, Mr. Cook began including Jackie in the planning and
roll-out of a new HR system. Eventually, she was certified as an instructor. Result: A
career best.
"People would call and offer her other administrative jobs all the time, but they
never asked her the passion question," says Mr. Cook. "She always turned them
down because she was having so much fun delivering these workshops."
All or Nothing
As the TOP acronym suggests, career bests don't occur if one of the pieces is missing.
Two out of the three elements just doesn't cut it. To illustrate why, consider the
following variations.
Variation #1: (Talents + Oorganizational needs) Passion = STUCK. You've probably been here at some point in your
career: highly skilled at something that no longer "floats your boat." It may
have been fun at first, but you've been doing it too long. The challenge is gone.
Typical feelings associated with this situation are boredom, emptiness, perhaps
burn-out. You may feel trapped or pigeon-holed in a job that you're so good at they
"can't afford to lose you." Your work may make a contribution, but it doesn't
charge your batteries.
Example: Think of Michael Jordan before he left basketball to try baseball. He was
arguably at the height of his skills -- he'd just won his third NBA title -- but he was
bored. He thought baseball would provide the change of pace he needed. But more on Mr.
Jordan later.
Variation #2: (Organizational needs + Passion) Talents = INCOMPETENCE. Perhaps this is too strong a word, but
you get the idea. When your passion and the organization's needs exceed your talents, you
need to do some skill building.
This situation isn't necessarily bad in the short run. If you're just starting a
challenging new assignment, your skills will naturally lag your interest for a while. As
you gain proficiency, you may find yourself in a career best.
If your skill level never catches up with the demands of the job, however, you're
probably in a job mismatch. Unless remedied, you run two risks: First, that you'll get
discouraged and lose interest. No one wants to be perennially mediocre. The second (and
more dangerous) risk of "square-peg-round-hole" syndrome is that you'll be
labeled a non-contributor -- not for lack of effort, but for lack of results.
Returning to the Michael Jordan example, this "(Operational needs + Passion) - Talents" equation might
describe his second year of major-league baseball. He was still interested in the sport,
and the White Sox organization needed him -- it had never sold so many tickets to its
minor league games! But his talent wasn't up to the job. He was the greatest basketball
player of all time, but was routinely striking out against middle-aged, overweight guys
with bad haircuts. It didn't take long before basketball began to look good to him again.
Variation #3: (Talents + Passion) Organizational needs = OCCUPATIONAL HOBBY. Surely you know people like this:
super talented, exceptionally passionate -- and utterly disconnected from where the
organization is headed.
Numerous species exist: the "lost in space" types, so narrow and deep in
their technical specialty that they lose track of the real world; the "ax
grinders," tirelessly working their pet (but irrelevant) issues; and the dilettantes,
whose conceptual agility and wide-ranging interests allow them to dabble everywhere, with
impact nowhere.
This one is tricky to self-diagnose. After all, hobbies can be incredibly absorbing.
With your talents and passions in alignment, you most likely feel energized, involved,
committed -- yet you may be miles from the mother ship, and it's about to cut your
lifeline. The best antidote is frequent, candid feedback from others.
Take the test that follows to determine which areas are keeping you from a career best.
In today's rapidly changing economy, opportunity abounds for those who are motivated and
dedicated to achieving career bests. No one can create a career best for you. Don't leave
it to chance.
-- Mr. Sandholtz is a managing director of Novations Group Inc., a change
management and career development consulting firm with offices in Provo, Utah, and New
York City. He can be reached at ksandholtz @novations.com.