Women managers bring uniquely feminine styles, motivations and skills to
professional life and have learned to use some of their strengths -- like
empathy, adaptability and strong verbal skills -- to their advantage.
Unfortunately, another typically feminine characteristic, self-doubt, often
follows women into the workplace.
"I don't know whether we're wired this way or taught it, but women want to
please and to fit in. We care what people think and don't want to rock the boat,
so we wind up underselling ourselves," says Ann Hambly,
president of Prudential Asset Resources, a unit of Prudential Financial, in
Dallas. "I've seen other women do it, and I've seen myself do it."
Ms. Hambly is working to eliminate this tendency. Meanwhile, she compensates
for it by talking in the facts-and-figures language she knows her largely male
team prefers and by taking on challenging assignments that demonstrate she isn't
timid or risk averse.
Still, self-doubt and unwillingness to be aggressive can result in lower
earnings, diminished stature and missed opportunities, even for women who are
qualified and enthusiastic managers. Here are four common mistakes women
executives make and how some have overcome them.
Underselling your skills.
"If a job requires five skills and we have four, we'll decide we aren't
qualified and let it go. But a typical man who has two of the skills will take a
chance and go for it," says Lee Ann Howard, co-founder of the recruiting firm
Howard & O'Brien in Cleveland.
Carol Gallagher, founder of the Executive Women's Alliance and a career coach
based in Oakland, Calif., recalls a female client -- a manager at a
telecommunications company -- who sought an assignment that would "stretch" her
skills and raise her profile. So her boss proposed that she combine the
operations of the telecom company and a cable company it recently bought.
Ms. Gallagher's client immediately shrank from the proposal, noting she knew
nothing about cable and wondering whether she was the right person for the job.
But her boss pointed out she'd get a substantial raise, a better title and
greater visibility, and her husband declared, "Who cares if you know nothing
about cable? You know your company inside and out. You know where the bodies are
buried. Of course you can do this job," Ms. Gallagher recalls.
If she hadn't been pushed, she wouldn't have taken the risk. "But this is why
they're called promotions. If you weren't doing things you hadn't before, they
would be lateral moves," Ms. Gallagher says.
Fear of negotiating.
Women concede they often give in too quickly when negotiating for themselves.
But they should see negotiations as an opportunity to not only make financial
gains but also to create an impression. "You don't want to look unprepared or
like you're intimidated by stressful situations," says Maria Bailey, president
of Blue Suit Mom, a media company for working mothers in Fort Lauderdale, Fla.
"This is your opportunity to come armed with information and show you can
negotiate, because that skill will help the company later on."
When Ms. Bailey went to work for a large company, she asked for "things that
would help me serve the company" -- a laptop, cell phone expenses and home
Internet access. But a man in a similar situation, she learned, was negotiating
for a signing bonus, stock options, "an extra week of vacation, tuition for his
wife and a country-club membership -- all things that would help the company
improve his life."
So at her next negotiating opportunity, she parlayed the new job into a
higher salary and a paid weeklong $5,000 management-training course.
Ms. Howard suggests asking for nonsalary items that will help with the job at
hand and boost your career as well. "Think about things like club memberships or
conferences you'd like to travel to -- things that don't hit the top line but
that make you more visible to other people," she advises.
Not thinking strategically about relationships.
"Women are good at being friendly and extending themselves, but they don't
take advantage of that skill" by making a point of getting to know people who
can help them, says Victoria Tashjian, a career coach who splits her time
between Southern California and Columbus, Ohio.
Ms. Tashjian suggests identifying "certain types of people you don't know at
all" -- perhaps a finance pro who could answer questions about accounting
procedures. Over the next six months, try to expand your network in that one
way," she says. Identify someone in your company or industry you believe would
be helpful to know and create opportunities to approach them. "Try saying, 'I
have a question about how to do this financial thing. Could we sit down for 15
minutes sometime?' " she says.
Patricia Key, a vice president and tax counsel at The Chubb Corp. in Warren,
N.J., has been working on improving her business-relationship skills. "I keep a
list on my desk of people I want to be in touch with and people I need to stay
connected with," she says. One way to connect is by asking people from other
parts of the company to lunch. "I can hear about what they need and see what I
can do for them," she says.
Being a worker bee, instead of the queen.
While Ms. Gallagher was researching her book, "Going to the Top: A Road Map
for Success from America's Leading Women Executives" (Penguin, 2001), she asked
a women who'd had a high-profile career in Washington, D.C., including a cabinet
post, if she had any career regrets. "She told me she wished she'd gone to lunch
more," Ms. Gallagher recalls.
"She thought she couldn't go to lunch because there was work to be done. So
she was back with her head down at her desk," Ms. Gallagher explains. "But she
eventually realized that the guys in the office were always going to lunch
together and the relationships they formed helped them back at the office."
Coaches and executives say women focus too much on getting tasks done while
overlooking those nice-but-not-necessary meetings, not taking time to strategize
or simply not looking like leaders who manage and delegate instead of like
workers who toil.
A recent study from Catalyst, an organization in New York City that
researches issues related to women and careers, shows that 46% of women in
middle management believe that having recognized expertise is a key to
advancement, but only 17% of chief executive officers think so. Meanwhile 63% of
CEOs want to see their up-and-comers successfully managing others, but less than
half the women surveyed think that's important.
When Amy Corbett, a financial representative in San Francisco with
Northwestern Mutual Financial Network, switched into mutual-fund and
life-insurance sales, she routinely worked until 8 p.m. on everything from
pursuing clients to filing paperwork. But she quickly burned out and turned to a
career coach to find out "how to work longer and harder and smarter. She told me
to work less."
What finally "liberated" her, she says, was scheduling a spa day in Napa
Valley with her sister. "To my surprise, when I came back the next day, I still
had a business." She shortened her workday to swim, get involved in her
professional association, and rejuvenate her social life.
She also blocked out chunks of time "to think about what kinds of clients I
enjoy working with -- other entrepreneurial people." Sales picked up enough that
she was able to hire an assistant, which also improved her image and gave her
credibility. "Prospective clients thought that if I have an assistant I must be
doing OK."