In Germany, Italy and Spain, it is known as mobbing. French speakers
call it harcelement moral. In the Anglo-Saxon world, it is dubbed workplace
bullying.
Workplace psycho-terror, as distinct from violent intimidation or sexual
harassment, is hard to detect because it involves subtle techniques such as
deliberately ignoring or excluding someone, but the effect can be
devastating.
Victims take sick leave to avoid intensely painful, humiliating
situations, some develop stress-related illnesses and, in the most extreme
cases, it can lead to suicide.
Trade unions, professional bodies and nongovernmental organizations
across Europe are struggling to fight the hidden scourge, but it isn't
easy. Some groups estimate that millions of workers across Europe are
suffering, many in silence.
John Doohan, a spokesman for the International Labor Organization in
Geneva, said a rise in work-related stress was a clear symptom of a growing
problem. "The fact that so much arbitration goes on is already an indicator
of the scale of the problem. Why are there so many lawsuits and ombuds
offices set up?" he said.
In France, Germany, Italy and Britain, antibullying campaigns have been
launched in recent years, as well as hotlines and victims' help groups.
Victims are often picked on not only by a boss but also by one or more
colleagues -- known as horizontal mobbing. It can often take the form of
character assassination. And in Britain, it is also known as
middle-management disease, as this group is a common target.
Mark Pearson, president of the European Human Resources Forum, said that
clear-cut cases of the problem had to be dealt with in a tough manner.
"Very few employers know how to handle this" when the bullying is not
obvious, he said. "You can teach managing diversity well, but not how to
handle what are fundamentally destructive impulses in the work force."
In France and Italy, the public sector is more affected because there is
less power to fire perpetrators. "The perpetrators take advantage of those
who are more vulnerable. The aim is to demean them, break them down,
destroy their personality," said Francois Cuffini, a lawyer from France's
CRDT trade-union association in Paris. "The aim is not to drive them out of
the company -- an office bully usually wants to keep his victim there."
"Workplace harassment is often very difficult to prove because it is
subtle," Mr. Cuffini said. "Many employers put their staff under a great
deal of pressure to perform. They may be really tough, but that does not
amount to harassment."