Edward D. Breen tried to convene a senior staff meeting at Tyco International Ltd. when he
arrived just after 7 a.m. on July 29, 2002, his first day as chairman and
chief executive of the embattled industrial conglomerate.
But "there was nobody to have a meeting with," recollects the
47-year-old Mr. Breen, who had been president of Motorola Inc. Some
executives had quit following the departure of his predecessor, L. Dennis
Kozlowski, who resigned just before he was indicted on charges of sales-tax
evasion. Other staffers didn't begin work until eight.
A short while later, investors holding more than 15% of Tyco's shares
showed up unexpectedly, demanding that Mr. Breen replace the entire board.
"Oh, this is going to be real good," Mr. Breen told himself wryly.
Many executives have taken command of companies needing repair, but few
have tried to fix a business like Tyco, which was being run, according to
prosecutors, as a "criminal enterprise." Soon after Mr. Breen arrived, Mr.
Kozlowski and another former top executive were accused of looting the
Bermuda-registered company of nearly $600 million. (They have pleaded not
guilty.) Tyco was also in the midst of a liquidity crisis, with big debt
repayments due within months.
Though he navigated Tyco's debt crisis, Mr. Breen has come under
criticism for moving too slowly to clean up the company's accounting mess.
Last week, his first anniversary as CEO, Tyco disclosed it had restated
results going back to 1998 after initially saying that no restatements
would be needed. The company's stock price has risen 49% on the New York
Stock Exchange, from $12.03 the last trading day before Mr. Breen started
work at Tyco, to $17.95 as of Aug. 5.
How does a new leader of a badly battered business go about trying to
clean house, restore workers' morale and win back investors' trust?
Recently, Mr. Breen discussed his tumultuous first year. Here are
excerpts:
Wall Street Journal: When you
arrived, what made you so sure Tyco was going to survive? Numerous
scandal-tarred companies have filed for bankruptcy.
Mr. Breen: We are pretty much the only company that didn't
go into prepackaged bankruptcy to fix its problems. That process is quick.
The way we are doing it is more cumbersome.
WSJ: What evidence did you see that
criminal or unethical behavior had permeated Tyco?
Mr. Breen: A few people did some things that were pretty
horrendous, but it had not affected the operations. It did affect the
company and its reputation.
WSJ: How did you convey the message
that you wouldn't tolerate further unethical behavior?
Mr. Breen: One of the strongest messages was we changed the
whole board. We changed the corporate management team. There is nobody on
this floor, except the one woman at the front desk, who was here when I
arrived. And we changed some operating people because they weren't going to
cut it long term.
I said to employees, "I don't want to see the
foul line. I want to be way back from it." Usually you are allowed to get
close. We put the ombudsman role in. We have our head of corporate
governance. We have hot lines. We set a different tone as to how the
company is going to be run.
We are setting up a kind of regimented
operating system, which it never had. The company never had a
strategy-setting process. We now review that with our
board.
WSJ: You made cleaning up the books
an early priority. But accounting problems dragged on. Since October,
you've announced five separate accounting revisions, changes or
restatements that wiped more than $2 billion from past pretax profits.
(EDITOR'S NOTE: This interview was
conducted before last week's disclosure that Tyco had restated results,
moving the effect of many of these charges into prior years .)
Why did it take so long to get a handle on these accounting problems, and
what's the lesson?
Mr. Breen: The process we went through takes time. You have
to be thorough and you have to go through all the steps.
When I got here, we were in the middle of phase
one, which culminated in the 8-K regulatory filing that disclosed most
issues with Dennis and Mark. (Editor's note: Tyco divided an internal investigation led
by outside attorney David Boies into two phases. The first primarily looked
at alleged improprieties by Mr. Kozlowski and Mark Swartz, Tyco's former
finance chief. The second, finished last December, examined past accounting practices
and found a pattern of aggressive accounting but no "systemic
fraud.")
Then I asked that accounting be looked at. The
Boies report said controls and policies were weak in parts of the company,
the biggest being fire and security [services]. That's why we said we are
going to continue to audit aggressively.
WSJ: But didn't you have to do so in
order to fix an allegedly criminal enterprise?
Mr. Breen: That's the way I felt. But what this company did
to audit itself was pretty unprecedented.
WSJ: If last December, the Boies
probe had found the full extent of Tyco's accounting problems -- the $2
billion in pretax profits overstated by the prior regime -- would Tyco have
been able to avoid bankruptcy?
Mr. Breen: Absolutely. Investors said to me: "Ed,
investigate, look at the past, disclose it -- and move on."
WSJ: The issue wasn't investors. The
question is, were there discussions with banks or others that if these
problems were so severe, you then would have to go into prepackaged
bankruptcy?
Mr. Breen: Though we didn't have systemic accounting
problems, that didn't mean we had found every issue at that
point.
Monday-morning quarterbacking, I wish we had
found the other issues sooner rather than later. We had an eight-month
process, which was a pretty quick process.
WSJ: Independent outside counsels
have become a popular tool in attempting to repair troubled companies. How
can a CEO in this situation use an investigative law firm effectively?
Mr. Breen: Coming into these situations, you are going to
make a lot of management changes. The sooner you move the
better.
I asked Mark Swartz to leave my second day,
although he hung around a few weeks. I got rid of everybody else within 60
days.
[But] you don't hire people that quick. I
couldn't walk down the hall and have a conversation with the legal
department. There was no legal department here in New York. Investor
relations was me.
In those situations, you bring in a lot of
outside help and they become part of your team until you bring in your own.
They kind of became our crisis-management team.
WSJ: If replacing senior management
and the board was so important for improving employee and investor morale,
why did you wait seven months to get rid of the head of your
fire-and-security services unit?
Mr. Breen: Could we have moved a little faster on that?
Yes, we probably could have.
WSJ: There's another critical area
where you haven't made any changes: your auditors. Tyco still uses
PricewaterhouseCoopers, even though 24% of the votes cast at your March
annual meeting favored replacing the firm.
Mr. Breen: It will be a matter for review. I said that at
our annual meeting. The new board was just stepping in. We had a bunch of
issues we needed the new board to address.
We told Pricewaterhouse that we are going to
look at the issue every year.
WSJ: At one point, PWC presumably
approved the $2 billion of accounting problems you have now identified. A
couple of months ago, you and PWC said you wouldn't need to make a
restatement. The SEC disagreed with your outside auditors. Are you
confident in their abilities?
Mr. Breen: I am, because we have a new team in place. These
are some of the most senior engagement partners.
And we said, "Look, we are in conversation with
the SEC. There might be a restatement. We don't think there needs to be,
but there could be a restatement."
WSJ: Are there any more ethical or
accounting skeletons?
Mr. Breen: I never say you've found every last little
thing, but I feel pretty good that we are at the end of it.
WSJ: How did you personally handle
this past year's constant turmoil?
Mr. Breen: You have to stay very balanced. Stick with your
priorities and don't get derailed. If you do that, the stuff swirling
around isn't quite as important. It keeps you balanced if you can say,
"Here is what we are getting done. We are moving down the field in the
right direction."
But we have a lot of issues in front of us
still. We have to prove to the world that we are going to run a great
company operationally and generate a lot of cash and grow earnings
consistently.
WSJ: What advice can you offer other
outside chief executives who are stepping into a troubled situation?
Mr. Breen: Do your homework well.
I did a ton of due diligence with the auditors,
people in the company, the board. One of the things that I liked about Tyco
-- and studied hard before coming in -- was its ability to generate cash.
The company had great businesses. They were in the right sectors. The
foundation was very strong.
The biggest issues were under the corporate
governance umbrella: rebuilding the board and the management team, and
rebuilding trust in the company.
Leadership starts at the top. It wasn't that we
didn't have some very good board members. But confidence in the marketplace
was lost. We have made probably 20 to 30 moves on the corporate governance
front.
The second big issue, and I knew this coming
in, was a short-term liquidity problem. I needed to address
that.
The third thing was the morale of the employee
base. With 260,000 employees, there are really a million people living off
Tyco. Building trust in the new management team, where we are headed and
how am I going to run this place was a huge task.
You have to put yourself in the shoes of an
employee who is not close to the fire. They only know a fraction of what I
know. Their tendency is to worry more. Communication with them was top, top
priority.
WSJ: You're known as a walk-around
type of chief executive. That's hard to do when you run a huge conglomerate
in crisis. Should CEOs of troubled businesses frequently manage by walking
around?
Mr. Breen: You have to. When you are in crisis, you have to
show confidence to people. They are reading everything. Your body language.
The grin on your face.
WSJ: Did you see a chance to shine
because you succeeded a disgraced predecessor?
Mr. Breen: I viewed it a little differently. With a
manufacturing background, I felt very comfortable that I would have a big
impact on the company.
WSJ: How quickly do you need to
finish fixing Tyco so you can emerge looking like a corporate hero?
Mr. Breen: I don't think that process ever ends.