After 10 months of job hunting, a newly hired vice president of marketing at
a Colorado manufacturer needed less than 90 days to get fired. He was astonished
and infuriated that such an "incompetent group of people" didn't recognize or
appreciate his superior intellect and expertise, which he clearly demonstrated
throughout his short tenure.
Wasn't he the one who pointed out the inferiority of the business plan?
Didn't he demonstrate how meaningless the budget process was? Didn't they see
that the entire sales force was a bunch of mindless idiots who couldn't sell
their way out of a paper bag? Just because the company showed a profit didn't
mean top managers were doing anything right, he was quick to assure them.
In criticizing his new employer, he made a fatal mistake. Newcomers must take
time to learn the culture of their new companies before trying to make changes.
This doesn't mean that you can't "hit the ground running." After all, you have
goals to accomplish. But if you start running before your feet are firmly on the
ground, you'll undoubtedly end up flat on your face.
Six months later, the former vice president is still complaining (to anyone
who will listen) about that "idiotic Colorado company" which, despite its
incompetence, is turning a profit while he's pounding the pavement again.
His eagerness to make a mark may have been partly due to his lengthy
unemployment. When executives and professionals suffer career setbacks, they
often want to prove to themselves and others that they're still effective. As a
result, they try to do too much too quickly, a plan that can often backfire and
worsen their problems.
"When you've been out of a job for a long time, many people try to make up
for lost time," says Blaze Konkol, a career consultant in Chicago. "They have
trouble accepting the reality of what their role is right now."
Underestimating the Challenges
Almost two-thirds -- 64% -- of executives hired from the outside don't
succeed in their new jobs because they underestimate the challenges, culture and
politics of a company, say Dan Ciampa, a leadership consultant in Boston. The
vice president of marketing failed, in part, because he didn't take time to
learn how things were done at his new company, build effective coalitions and
create momentum for his vision.
A 52-year-old sales executive in Milwaukee, Wis., needed to find a new
position quickly after being laid off from a major consulting company. Her
situation led her to accept a position with another consulting company she
didn't entirely respect. She, too, made a major gaffe during the first three
months on the job.
After she delivered an effective sales presentation to a potential new
customer, her company's chief executive officer asked her opinion of the
meeting. Although the meeting had gone well, she impulsively said she believed
the firm's services weren't competitive in the marketplace.
The CEO, who built and was invested in the organization, was insulted and
infuriated by her remarks and told her that she "obviously" wasn't a good fit,
at the firm. She, too, found herself back on the job market.
Winning the Team's Backing
Building good relationships is an important aspect of making a successful
transition to a new executive position. When Owen Dougherty became executive
director of the Career Transition Center, a Chicago faith-based organization
that helps people find jobs, building a cohesive, involved team was his first
step.
Toward that end, he met individually with each paid employee (including
part-timers), his 22 volunteer coaches and the center's 20 board members during
his first weeks on the job. He believed the center functioned smoothly, and he
applauded staffers and volunteers for a job well done. However, he wasn't
complacent. He felt that expanding services and increasing revenues and
visibility in the community were important goals for the center to achieve.
He knew he couldn't do it alone and had no desire to be a savior or build a
one-man empire -- he needed his team. Instead of criticizing the center's
processes and procedures, he aimed to influence change by working through the
people who were invested in those processes and procedures.
Manage Your Emotions
Knowing and managing yourself well are central to starting a job on the right
foot, says Mr. Ciampa. This ability is sometimes called "emotional
intelligence." The consulting-firm professional needed more insight in this
area. If she had known how to manage herself better, she wouldn't have described
her feelings about the firm so bluntly. Instead, she would have worn her "game
face" and focused on the effectiveness of her presentation.
"Sometimes the hardest thing about a job is learning to keep your mouth shut
at work," says Mr. Konkol.
It's also important to have people in whom you can confide, such as a career
counselor, therapist or a trusted friend (who doesn't work for the company).
With them, you can safely vent your frustrations and blow off steam. When you're
at work, however, you must behave like a leader and a team player. You don't
need to be a cheerleader, but you should be interested in helping the company to
achieve its goals. If you can't buy into this concept, you're working at the
wrong place. Regardless of how much you need the money, you may be sabotaging
yourself. When co-workers, colleagues or employers become adversaries, the
chance of failure grows greater.
Mr. Konkol learned this after accepting a job as a human-resources manager in
Australia for his current employer. He, too, was eager to make a difference, and
he let others know when they made what he viewed as mistakes. "My style was very
direct," he says. "I had zero tolerance for human error."
In hindsight, Mr. Konkol realizes that, rather than adapting to his
environment, he expected the environment to adapt to him. He pointed out others'
errors too quickly and, while he wasn't fired, his style created unnecessary
conflict. "You have to pick your battles and let some things go," says a wiser
and more mature Mr. Konkol. "Highlighting other people's errors isn't always a
good idea."
Wise Steps During First Days
To help others make successful transitions to new jobs, Mr. Dougherty
recommends the following:
Note what's right about an organization and show respect and appreciation
for people who have invested energy in it before trying to make changes;
Get to know as many people as possible, and don't jump to conclusions too
quickly;
Frame your suggestions or ideas as enhancements (rather than criticisms)
and seek feedback from people whose support you need;
Identify opinion leaders and use their influence to advance your vision
and ideas.
When joining a new organization, don't forget your professional goals, Mr.
Konkol advises. Rather than focusing on what you don't like about a new
employer, remind yourself why you took the job and what you hope to accomplish.
Reality Bites
In a difficult job market, a perfect job may take a while to come along. In
the meantime, you may need to take a position that helps you to pay bills or
re-enter the work force. You have the power to put this move into perspective so
you can meet those short-term objectives.
Eventually, you're likely to find the job you really want, says Judith
Lansky, a Chicago career consultant. But the process can become a long-range
career goal instead of an immediate one. During those less-than-perfect
employment periods, you still have to work and make a living. Accepting this
reality can make your compromise a more meaningful endeavor.