Nov. 19, 2004 -- Horst Kinzinger wasn't happy with the way things were going at work. In
2002, his company, Darmstadt, Germany-based Software AG, was undergoing a
major restructuring, and relationships among some departments were
strained.
Today, Mr. Kinzinger, a vice president for research and development at
the company, is feeling much more positive.
What helped him gain a new perspective? Spending time at the beach --
painting. "I have new strength and élan to go about my tasks at
work," he says.
For two consecutive summers, the executive took part in a weeklong
seminar, financed with his own money, under the direction of German artist
and consultant Horst Benz. The session was designed to help people use art
to deal with changes in their work or personal lives.
Mr. Benz's courses, which are open to all, drew businesspeople looking
to improve their work performance by boosting their creativity. Other
corporate consultants offer a checklist including singing, playing musical
instruments, acting and taking part in outdoor adventures to promote
creative thinking.
But at best, such approaches make up only a tiny percentage of the
overall corporate-consulting market, according to Josef Weiss, a partner
with Munich-based consultancy APU (Akademie für Personal und
Unternehmensentwicklung). They occupy a small niche known as social
competence or employee motivation. While most companies looking for
consulting services tend to focus first on cost savings rather than
employee self-fulfillment, some recognize the benefits from courses that
improve employees' so-called soft skills.
At Mr. Benz's course in France, the 10 participants gather daily at the
beach in Concarneu, 540 kilometers west of Paris, to develop an artwork
related to the theme of change, which they then exhibit at week's end. Past
works have included oil paintings, a collection of boats made of pine
needles and a series of patterns etched into the sand, the latter of which
were both washed out to sea.
"We learn in some cases how to say goodbye to some things that we are
attached to," says Mr. Benz, co-founder of Atelier Freifarbe, an artists'
studio near Darmstadt. "If you can't let go, you often cannot learn
something new."
For his part, Mr. Kinzinger created a series of paintings showing how he
felt about his work relationships. "I got some distance from my daily work
and I could better view the relationships there," he says. "I could also
envision where I wanted my work to be in five years." Today, the pictures,
some of which are displayed in his office, also remind him of the goals he
wants to reach.
Certitude GmbH, a Düsseldorf-based information-technology
management consultancy with 40 employees, also has tapped into creativity
workshops at a Munich-based acting studio to give employees a motivational
boost. At the Artemis Schauspielstudio, workshop participants are offered a
mix of relaxation techniques and voice exercises, as well as role-playing
and improvisations.
"In everyday life, we often neglect the playful, creative side of
ourselves and move only on the logical, mental level," says studio
co-founder Marlene Beck, a trained actress. "Many people have lost the
feeling for their own bodies. They learn here what it is like to rediscover
and redevelop their five senses."
However, not everyone is eager to throw himself into what Ms. Beck and
co-founder Christine Steinhart have to offer. Ms. Steinhart concedes that
the voice exercises she conducts "seem rather strange" at first, requiring
people to make funny faces or strange noises.
The exercises are designed to help people become more effective speakers
and give them a fuller range of expression. One common problem, Ms.
Steinhart says, is that people who are stressed or fearful simply forget to
breathe properly. Breathing and movement exercises also help remind them to
do that. Once the fear of embarrassment is overcome, most participants
"quickly notice a change," says Ms. Steinhart.
Sabine Mariss also uses unconventional methods to bring out the untapped
potential in her corporate clients, which have included Deutsche Post and Sparkasse
Hannover.
Ms. Mariss, who plays clarinet and sings, visits customers on-site,
arriving with a suitcase full of mainly percussive musical instruments. She
builds up a marketplace of wares and invites participants to come up to try
the ones that interest them, making a mental note of which ones they choose
and which they avoid. Later, they are asked to divide up into small groups
and compose a piece using the instruments. At one seminar, the groups
composed a song to the theme, "No risk, no life."
An important element is that people take part in something they may even
feel they aren't good at. "I am fascinated by the energy that is released
when people no longer worry about whether they are doing something right or
wrong," says Ms. Mariss. "They begin to open themselves up to new
possibilities."
She also has used her courses to support corporate team-building
efforts. In 2003, Sparkasse Hannover, which is Germany's fifth-largest
savings bank, asked Ms. Mariss to conduct a series of workshops. The new
bank had just become an entity from a merger of Hannover's regional and
city savings banks. An internal personnel trainer at Sparkasse Hannover
noticed Ms. Mariss leading a large singing group at an industry event, and
was convinced that her methods would help people in newly merged
departments connect with one another.
Of course, selling this sort of thing to a company can be rough going
unless there is someone at the company to push it. Rupert Hierzer, a
managing partner with Certitude, the consultancy that took part in the
Artemis acting workshops, concedes that point vis-à-vis his own
corporate clients. "If you tell a customer they can save money by cutting
resources in an area, they see that directly in their financial results,"
he says. "But if I say, it's a good idea for your team to change themselves
-- that's a lot harder to grasp."
Still, Mr. Hierzer, who also is involved in acting as a hobby, is a firm
believer in the value of approaches that look at the individual as a whole.
He points to the good results his company saw when one of his trainers took
part in individual coaching for a year with the Artemis theater studio. The
consultant had some deficiencies in dealing with customers that were
threatening to derail a project. But after taking part in the
theater-focused coaching, "he is sensationally different and it has really
made a good impression on customers," Mr. Hierzer says. "The results are
actually measurable."
Mr. Benz, the painter, also believes the skills developed in his classes
are needed to help companies in poor economic times: "Creativity is the
ability to go into an uncertain, intransparent situation, and to then look
for solutions, even though you are not sure what the end result will
be."