With demand for senior managers on the rise as the job market and economy
heat up, a flurry of counteroffers are expected to rain on executives who give
notice this year.
"Counteroffers always go up in a climate like we're now seeing, and my clients
are now talking about candidates they're trying to recruit getting more
counteroffers," says David Lord, president of Executive Search Information
Services, which advises companies on executive recruiting.
ExecuNet, a networking group in Norwalk, Conn., reports that of nearly 200 U.S.
executives surveyed this month, 70% are confident or very confident the
executive job market will improve in the next six months. Manpower Inc., a
staffing firm, reports that 30% of employers plan to expand payrolls in the
second quarter of 2005.
Accepting a counteroffer is generally frowned upon in recruiting circles. Search
executives warn that executives who accept counteroffers usually lose their
companies' trust and end up leaving within a year. "Nine out of 10 times,
counteroffers end up being the departure platform," says Mark Lonergan, managing
partner with Lonergan Richards, a Redwood City, Calif., search firm. "The people
who accept find they lost points around trust, and it's more difficult to get
their jobs done, because they're no longer considered part of the team."
Still, recruiters and corporate HR executives say there are circumstances when
accepting a counteroffer can work out professionally. If you can change what
made you want to hop jobs in the first place, staying with your company can be a
better option than leaving, they say. "It is often easier to stay than go," says
recruiter John Wood with Spencer Stuart in New York. "You have built
relationships and understand the business."
Jeffrey Hofstetter had been with market researcher A.C. Nielsen in Schaumburg,
Ill., seven years and loved his job as a product manager when a recruiter
contacted him about an opening at Siebel Systems Inc., a software maker in San
Mateo, Calif. The new role was appealing because while his cash pay would have
remained about the same, he would have received 20,000 options to buy shares of
Siebel stock for about $13 a share. When he went to resign, however, Nielsen
countered by offering him a job as a director on its global marketing team,
which came with a $30,000 pay raise. He accepted. A year and a half later, he
was made a vice president.
"I stayed because they offered me one of the premier positions in the company,
and I wanted the international experience," says Mr. Hofstetter, now 40.
Mr. Hofstetter left Nielsen in late 2000, about two and a half years after
accepting the counteroffer, because of a management change. He's now executive
vice president and general manager for Clover Technologies Group, an
imaging-products manufacturer in Ottawa, Ill.
He says he's glad he took Nielsen's counteroffer because he was able to direct a
$100 million business and see the world. The 20,000 options Siebel had offered
came to be worth in the millions as the share price rose, though it has since
declined. Still, Mr. Hofstetter has no regrets. "I traveled to dozens of
countries and helped launch software to some of Nielsen's biggest clients
world-wide," he says. Siebel had no comment. A.C Nielsen didn't respond to
requests for comment.
Recruiters suggest candidates weighing counteroffers focus on the nature of the
work their employer is offering. "If you are open with your boss, discuss what's
concerning you," says Fred Crandall, Midwest director of strategic rewards in
Chicago for Watson Wyatt, a human-resources consulting firm. "Staying can work
if you can change what makes you unhappy."
If you can't fix the problems, additional money from a current employer usually
won't be enough to improve things. "People seldom go through the upheaval of
moving just for more money," says Mr. Wood. "People at this level are thinking
of a whole host of things."
When you talk to your boss, you may find the company ready to make the
adjustments you want. "In some cases, the employer hasn't told the person they
have bigger plans for them," says Mr. Wood. "They will sometimes move quickly to
give the person more responsibility." To find out if you might be in line for a
promotion, say something like, "I'm not privy to how succession planning is
being handled, so can you shed light on it?" If you can't resolve fundamental
issues, it may be time to go.
Mike Rowe, executive vice president of human resources for Activision, an
interactive entertainment products company in Santa Monica, Calif., agrees. "The
key is to have adult and honest conversations," he says. "Real reasons come up
when you can sit down with the person and say, 'Let's solve the root cause of
why you're looking.'"
Mr. Rowe believes counteroffers are "entirely appropriate" when an executive
decides to go elsewhere because he or she didn't know what the company was
planning for them.
"Obviously, you wouldn't want to throw money at them, but if someone takes a VP
job elsewhere because they didn't know the company was planning to make them a
VP down the road, it's time to say, 'Shame on us, we haven't told you what we
have planned for you, and you may want to rethink the circumstances,'" he says.
Ham Davis was working as a bond salesman in Chicago in the early 1990s when he
took what he thought was a step up and accepted a job for more money selling
bonds at a bigger bank. Mr. Davis, now 46, actually wanted to be a bond trader
and hadn't been able to make the move where he worked. When he turned in his
resignation, his employer said a bond-trader job was his if he stayed. He
reneged on the other offer. While it initially meant taking less money, he
stayed with his current employer as a trader for another five years until the
trading operation was closed.
Naturally, it's better to talk with your employer before you have accepted
another offer. Mr. Davis says he didn't like turning down his outside offer
after accepting it but "the opportunity to do what I wanted to do was worth more
than the money," he says. Mr. Davis, now a director for a Midwest bank, adds, "I
had no intention of thinking I was gaining leverage and every intention of
making the move."
If you fear that your company, in countering, is biding time until it can
replace you, ask for a contract specifying generous severance if things don't
work out. Firing you in a few months would mean the company has negotiated in
bad faith, which is seldom the case if an organization wants to retain you.
Although it does happen, Mr. Wood says, "in my 12 years of recruiting, I have
never seen someone who received a counter get fired."
Finally, if the recruiter you've been working with tells you not to accept a
counter because your company will never trust you, keep the advice in
perspective: Recruited finalists who turn down job offers to stay where they are
can spoil months of a search firm's work and force them to start all over again.
"That lack-of-trust thing isn't true," says Mr. Rowe. "That's a recruiter who's
trying to pull you out because they don't want to lose their fee. If you have a
long-tenured employee and an additional legitimate need to fill, and the person
has opened a dialogue with you, why wouldn't you want to keep them?"